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SAP Customer Experience and CRM solutions

Understand your customers and engage them with hyper-personalised experiences.
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Screenshot from a video on SAP Customer Experience LIVE: Unplugged

Explore why customer experience matters

Learn about the importance of always putting customer needs first from Geert Leeman, Chief Operating Officer for SAP Customer Experience.

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Discover SAP Customer Experience LIVE: Unplugged

Hear from executives, customers, industry experts, and analysts as they showcase how SAP Customer Experience solutions help them transform, engage, and grow.

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What does the future of customer experience look like?

Explore the latest trends, research, and insights from customer experience experts in our CX knowledge centre.

Exceed expectations and achieve business goals

Learn how your peers are leveraging SAP Customer Experience and CRM solutions in their organisations.

How are industries using customer experience solutions?

Discover how our comprehensive portfolio improves customer experiences across all industries to drive growth.

Analyst Report
2021 Gartner® Magic Quadrant™ for Configure, Price and Quote Application Suites¹

For the fourth time in a row, SAP was recognised as a Leader in the Gartner Magic Quadrant for CPQ.

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Analyst Report
2021 Gartner® Magic Quadrant™ for Digital Commerce²

Gartner has recognised SAP as a Leader in the Magic Quadrant for Digital Commerce for the seventh time in a row.

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Analyst Report
2021 Gartner® Magic Quadrant™ for Personalisation Engines³

Emarsys, an SAP company, has been named a Leader for the third time for the SAP Emarsys Customer Engagement platform. 

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Analyst Report
SAP named a Leader in 2021 Gartner® Magic Quadrant™ for SFA⁴

Learn why SAP maintains a Leader position in the Gartner Magic Quadrant for Sales Force Automation** for the third year in a row.

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¹ Gartner, Magic Quadrant for Configure, Price and Quote Application Suites, Mark Lewis, Dayna Ford 21 October 2021

² Gartner, Magic Quadrant for Digital Commerce, Jason Daigler, Yanna Dharmasthira, Sandy Shen, Penny Gillespie, Mike Lowndes, Aditya Vasudevan, 31 August 2021. 

³ Gartner, Magic Quadrant for Personalisation Engines, Jason McNellis, Claire Tassin, Jennifer Polk, 19 July 2021.

⁴ Gartner, Magic Quadrant for Sales Force Automation, Adnan Zijadic, Ilona Hansen, Melissa Hilbert, Steve Rietberg, 4 August 2021.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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