Cloud Platform Services and Customer Experience Platform

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Explore SAP Customer Data Platform

Take three minutes to explore how you can grow revenue, reduce IT strain, and accelerate your company’s transformation into a customer-centric enterprise.

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Experience SAP Commerce Cloud

Simplify B2B buying and selling, deliver great experiences, and build loyal relationships with customers with a cloud-native commerce solution.

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CX Insights: B2B Commerce

Understand key customer experience (CX) trends identified through SAP research on pandemic-era buying behaviours, new technologies and business models, and an ever-evolving B2B marketplace.

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Grow revenue with the power of hyper-personalisation

Tap into new revenue streams by catering to the individual expectations of each customer and making every engagement trusted, connected, friction-free, and hyper-personalised.

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The Economist Intelligence Unit: The Influential Shopper

Use an interactive tool to explore the results of the EIU’s survey of 4,000 consumers across the globe to understand the shift in online spending behaviours in 2020.

Explore the EIU data

Break down silos to fuel business growth

Discover how bringing frontline sales and service teams together can boost customer satisfaction and drive better outcomes in this IDC Infographic.

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Additional Resources

Resource

The ExPEERience podcast with Paula Hansen

Hear the stories and advice of thought leaders, executives, and futurists who are defining the customer experience of tomorrow.

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News

SAP Customer Experience and Microsoft Teams

Explore how SAP and Microsoft expanded our partnership and integrated Microsoft Teams across SAP solutions.

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Resource

IDC MarketScape: Retail Commerce Vendor Assessment

Read the IDC MarketScape for Worldwide Retail Commerce Platforms to discover why SAP is rated as a Leader among key providers.

Read the report