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SAP Business Network for Suppliers

Now you can connect more efficiently with your customers to manage sales cycles, improve cash flow, and grow your business.

What is SAP Business Network, enterprise account?

Enterprise account is what the leading suppliers on SAP Business Network choose to use to become more efficient and improve their customer experience. With an enterprise account, you can gain advanced capabilities and support to accelerate the growth of your business.

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Enterprise account advantages

In addition to the standard account capabilities, an enterprise account equips you to further automate workflows, reduce errors, and gain operational visibility. Upgrade your account to:

  • Fully integrate your ERP
  • Get help publishing catalogs
  • Run activity reports
  • Respond to unlimited RFPs through SAP Ariba Discovery
  • Improve supply chain collaboration
  • Receive extended, priority support

If we don’t deliver on the specified date, or if we make a mistake, we ruin the client’s whole promotion. We give our clients the reliability they deserve through systems integration. And this happens with SAP Business Network.

André Schmitt, CFO, Box Print Ltda.

Key Features

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Improved compliance and transparency

  • Create and run reports
  • Activate invoice archiving

More automation and growth potential

  • Connect your back-end systems directly to your customers to exchange documents automatically and automate your order-to-cash cycle
  • Enhance your public profile
  • Respond to leads at no cost

Extended support

  • Get dedicated help for creating and uploading catalogs
  • Access advanced web assistance by chat or phone
  • Receive guidance from onboarding experts as part of your customer program

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Show more
Improved compliance and transparency

  • Create and run reports
  • Activate invoice archiving

More automation and growth potential

  • Connect your back-end systems directly to your customers to exchange documents automatically and automate your order-to-cash cycle
  • Enhance your public profile
  • Respond to leads at no cost

Extended support

  • Get dedicated help for creating and uploading catalogs
  • Access advanced web assistance by chat or phone
  • Receive guidance from onboarding experts as part of your customer program

Enterprise account fee schedules

You may incur subscription and transaction fees, depending on the number and value of exchanged documents. The general schedules apply to most regions.

Help and Support

Here’s where you’ll find access to the support you need to make the most of your SAP Business Network account.

Standard account

Self-service support for standard account holders is available through help centers. You’ll find concise, understandable video tutorials, documentation, FAQ, and more about orders, invoices, contracts, leads, and sourcing events.

Enterprise account

In addition to self-service help center resources, extended support is available to enterprise account holders. For example, you can get catalog management support, advanced web assistance via chat and phone, and expert onboarding guidance.

Quick links to popular topics

Recover a forgotten password

If you need to conduct some business on SAP Business Network but forgot your password, follow these simple instructions.

Respond to an RFP or RFI

If you've received an invitation to participate in a customer's sourcing event, review detailed guidance about how to respond.

Handle a bill

If you’ve received a subscription or transaction service invoice and are unsure of why or how to pay it, review this help article.

Frequently Asked Questions

SAP invests significantly in SAP Business Network to ensure it offers suppliers and other trading partners more value and support than any other collaboration product in the industry. This includes providing suppliers with onboarding services and support in multiple languages and locations worldwide, which requires investment from our customers as well. In addition, SAP bundles value-added functionality, services, and support into subscriptions tailored to suppliers’ level of participation

We offer five subscription levels: Premium, Bronze, Silver, Gold, and Platinum. The subscription level each supplier receives is aligned with the financial volume and number of documents they transact on SAP Business Network as well as their technology usage. Many of the subscription features and services are available directly on SAP Business Network, so suppliers can access them by simply logging in to their accounts. For answers to more specific questions regarding subscription services or billing, suppliers may sign into their SAP Business Network account to contact support via the help center.

To understand how fees are calculated, please download a subscription overview and fee schedule above. You can also try the fee calculator that can help you estimate fees based on your expected SAP Business Network activity.

Transaction volume is calculated as the total financial value (in the applicable currency), including any taxes such as value-added taxes (VAT), of all non-PO invoices plus the total financial value of all POs (excluding cancelled orders) or all invoices generated from a PO, whichever is greater, sent over SAP Business Network for the preceding 12 months. To avoid double counting, PO-based invoices sent via SAP Business Network are not included in the transaction volume.

 

Annual document count is the number of POs and all invoices (both PO-based and non-PO-based invoices) for the preceding 12 months. Order acknowledgements, change orders, advance ship notifications, and settlement/payment remittance advice documents are excluded from the document count; suppliers may transact an unlimited number of these at no cost.

Only purchase order and invoice (both PO- and non-PO-based) documents are included in the annual counts.

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