Financial services

Deliver superior customer experiences with AI-enhanced financial services software for banks, insurers, fintechs, and wealth managers.
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Drive financial service excellence with AI

Streamline operations, boost efficiency, and deliver exceptional customer experiences with an integrated data platform for financial services organisations.

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SAP Business Suite can help you:

  • Enhance customer experiences with data-driven intelligence.

  • Optimise financial insights and control risk with real-time analytics.

  • Increase employee retention through efficient talent management.

  • Deliver sustainable financial products and services with robust risk management.

Boost operational effectiveness

Enhance business operations with AI-driven analytics for real-time reconciliations, liquidity management, and risk insights.

Transform finance

Improve financial management and address compliance requirements with insight-driven, AI-assisted decision-making.

Cultivate and sustain talent

Empower your financial services team and proactively bridge skills gaps with AI-driven learning, intelligent tools, and personalised career paths.

Explore how SAP and partner solutions can help your financial services business run better

Connect your entire organisation and achieve cost-effective transformation through smarter data, secure digital processes, and customer-centric innovation.

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Integrated customer experience

Develop, expand, and evaluate new products using adaptable cloud solutions to:

  • Exceed customer needs and expectations with seamless, compliant interactions.

  • Understand customers holistically with deep financial data insights.

  • Improve performance by connecting the front, middle, and back offices.

  • Drive results with AI-enabled scenarios that Integrate customer experience processes.

SAP APPLICATION

Seamless omnichannel experiences

Engage financial services customers where they are with personalised, real-time omnichannel engagement to drive loyalty and retention.

SAP APPLICATION

Core banking

Develop new revenue streams by building and scaling new financial products with flexible banking processes.

PARTNER APPLICATION

Aisera, Inc.

Revolutionise customer experiences and reduce cost with personalised, proactive, AI-enabled support across multiple channels.

PARTNER APPLICATION

Syncpilot Live Contract

Boost sales and customer engagement with real-time contract management and enhanced customer interactions.

PARTNER APPLICATION

SAP Fioneer Omnichannel Banking

Enhance customer experience and increase sales with digital self-service and seamless marketing across all channels.

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Real-time financial analysis

Achieve financial excellence, optimise your processes, and ensure regulatory adherence with solutions to help you:

  • Streamline financial reporting with integrated, real-time data visibility.

  • Ensure regulatory compliance with a comprehensive security framework.

  • Track ESG commitments with transparent, auditable sustainability data.

  • Accelerate the financial close process by automating time-consuming activities.

SAP APPLICATION

AI-driven finance transformation

Control costs and manage risk with accurate and timely financial insights and reporting.

SAP APPLICATION

Financial modelling

Empower business users to make better decisions with advanced modelling, granular profit and cost analysis, and simulation capabilities.

SAP APPLICATION

Accounting for financial products

Simplify accounting and navigate a complex regulatory environment with a single hub to manage data between operations and finance.

SAP APPLICATION

Compliance and security

Meet regulatory requirements and protect sensitive financial data with a robust compliance and security foundation.

PARTNER APPLICATION

EY ifb SE Packaged Solution for IFRS 17 Reporting

Improve efficiency and reduce risk with automated regulatory and accounting disclosures for IFRS 17 reporting.

PARTNER APPLICATION

SAP Fioneer financial products sub-ledger for SAP S/4HANA Cloud

Streamline product launches and ensure compliance with IFRS and U.S. GAAP, with a single hub for operational and finance systems.

PARTNER APPLICATION

EY ifb SE Packaged Solution for IFRS 17 Accounting

Achieve efficient and reliable IFRS 17 compliance with streamlined fully paid securities lending processes.

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Adapt to an evolving workforce

Manage the complexity of a versatile workforce with tools that help you:

  • Accelerate advisor and staff onboarding with AI-enhanced training tools.

  • Optimise performance in key roles with actionable workforce insights.

  • Improve productivity and maintain compliance with automated tasks and workflows.

  • Centralise employee data and build a foundation for AI with a single source of truth.

  • Improve sales team productivity with insights into performance and incentives.

SAP APPLICATION

HR management

Boost efficiency with a streamlined and unified approach to HR, talent management, and sales performance.

SAP APPLICATION

Sales performance management

Boost revenue, build seller trust, and improve sales planning with real-time performance and territory insights.

PARTNER APPLICATION

Sales Performance Management for Payments

Improve payment efficiency, traceability, and compliance with automatic commission recording, reconciliation, and real-time visibility.

PARTNER APPLICATION

Eightfold Talent Intelligence Platform

Improve performance across the entire talent lifecycle with a unified talent management system.

PARTNER APPLICATION

Mercer Skills Library

Integrate skills into your talent and reward strategies for quick access to actionable data with real-time insights.

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Enhanced data analytics

Understand, improve, and transform your business processes with data-driven tools to:

  • Anticipate future challenges with AI-driven scenario planning.

  • Create a foundation for AI by standardising data across your business.

  • Reduce risk and fraud with advanced analytics to detect anomalies.

  • Optimise risk and capital decisions with real-time data modelling.

SAP APPLICATION

Data landscape management

Deliver mission-critical business data where it’s needed, and simplify data access across hybrid and cloud environments.

SAP APPLICATION

Advanced data analytics

Connect systems and databases to contextual SAP data and blend it with third-party data without managing pipelines or copying data.

SAP APPLICATION

AI-enhanced data management

Deliver AI models that reflect your business reality through enriched training data and continuous real-time adaptation.

SAP APPLICATION

Process transformation

Drive operational change at scale by rapidly understanding, improving, and transforming your financial services business processes.

PARTNER APPLICATION

msg global solutions AG Sales Performance Management for Payments

Improve control and compliance with integrated payment processing, automatic commission recording, and real-time visibility.

PARTNER APPLICATION

Eightfold Talent Intelligence Platform

Enhance talent lifecycle performance for the outcomes you need with an AI-native platform.

PARTNER APPLICATION

kildeQ AG LiquidityHub for Corporates

Achieve secure, transparent, and compliant banking and trade finance processes through automation tools.

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Intelligent spend governance

Mitigate disruptions and address complex challenges with solutions to:

  • Manage, monitor, and understand procurement spend with detailed spend analytics.

  • Reduce supplier and regulatory risk with automated procurement controls.

  • Understand and optimise external costs with third-party spend analytics.

  • Control contract spend with real-time insight across risk-critical partners.

SAP APPLICATION

Procurement management

Boost resilience, reduce costs, and enhance performance with real-time insights into procurement.

SAP APPLICATION

Procurement analytics

Gain real-time insights into sourcing to reduce costs and enhance performance.

SAP APPLICATION

Procurement contract governance

Boost efficiency and resilience with automated procurement and contract compliance.

PARTNER APPLICATION

ORO Procurement Intake & Orchestration

Streamline and integrate processes with procurement optimisation tools.

Discover SAP Business Suite

See how SAP Cloud ERP, SAP Business AI, and SAP Business Data Cloud come together to deliver exceptional value for your financial services organisation.

Learn more

See how customers are succeeding with SAP solutions for financial services

See what analysts are saying about SAP

Banking innovation through technology adoption

Discover how midsize banks are achieving growth, improving service, and growing profitability by adopting new technologies.

Differentiating customer experiences in insurance

Explore the technology, data insights, and business processes driving exceptional customer experiences.

Resources

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Harnessing AI for banking

Explore global survey insights on risk management, efficiency, HR, and customer experience to see how banks are responsibly scaling AI across the enterprise.

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Improving sales performance management

Explore how insurance companies are helping agents meet sales goals and provide high-quality customer service.

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Transforming insurance with tech solutions

Digital transformation is reshaping insurance. Learn how cloud, AI, and data analytics can drive growth while addressing talent gaps and regulatory demands.

Get started

Connect with SAP industry experts

Get advice on how to drive cost-effective transformation and sustainable growth with our innovative industry solutions.

Explore packages and pricing

Choose modular, AI-enabled solutions tailored to your business priorities—finance, supply chain, HR, procurement, or sales—and grow at your pace.

See what’s ahead with SAP road maps

Browse upcoming strategies and advancements across SAP products and industries—and get the insight you need to plan your strategy with confidence.

Frequently asked questions

SAP provides cloud ERP, customer experience, financial risk management, process automation, talent management and sustainability solutions to support financial services operations.

SAP offers real-time financial insights, automated compliance checks, fraud detection, and predictive risk analytics to enhance financial security.

AI optimises fraud prevention, automates decision-making, enhances personalised banking and insurance experiences, automates compliance, and streamlines back-office operations.

SAP automates financial services operations, digitises financial services, automates regulatory compliance, and integrates real-time analytics to drive operational efficiency.

SAP personalises banking and insurance, streamlines digital interactions, improves security, and enables data-driven decision-making for enhanced customer engagement.

Banks, insurance companies, fintech companies, and other financial services organisations can request a demo, review product road maps for the banking industry, and consult SAP experts for customised solutions.

Our cloud portfolio is built on a strong, reliable, and secure foundation for the financial services industry. You can find more information on the SAP Trust Center, including on security, compliance and certifications, data protection and privacy, data centre locations and disaster recovery.

SAP Business Suite offers comprehensive financial management capabilities through integrated SAP solutions that improve end-to-end business processes for financial institutions such as banks, insurance companies, and capital markets firms. Key features include core banking and insurance, risk management, customer relationship management, financial accounting and controlling, analytics and reporting, and compliance and governance. SAP Business Suite solutions for financial services help you enhance operational efficiency and customer experiences, reduce costs, and adapt more effectively to rapidly changing market conditions.

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