Building a future-ready workforce
As one of the biggest financial services groups in South Africa, Sanlam strives to become the unrivaled industry leader in Africa and to strengthen its position abroad. Being a knowledge-based organization, it relies on its people’s capabilities to achieve this and to stay competitive in a rapidly evolving world. It wished to attract, hire, develop, and retain the best people to meet current and future market needs.
The company’s decentralized business model resulted in inconsistent employee experiences and limited talent mobility across the group. And with multiple disparate data sources, reporting and analytics were variable, complex, and time-consuming.
To create an empowered, engaged, agile, and diverse workforce, Sanlam decided to digitalize and transform its HR function to focus on the employee experience. It wanted to adopt a centralized shared-services model, while keeping customized services decentralized where it made sense, to deliver exceptional experiences for both permanent employees and contingent staff.