Cloud Operations
By providing transparency into cloud service delivery and availability, as well as hybrid IT landscapes, we can help you plan and optimize resources.
Hear from the operations experts
Efficient Hybrid IT Operations
Listen to Marcus-Alexander Funke, Chief Architect at SAP, talk about how to ensure a seamless operation of hybrid solution landscapes.
Hybrid IT Landscapes and IT Operations
Watch this video with Olivier Guillen, MCC Global Topic Owner Hybrid Operations, to gain his expert insights on hybrid landscapes, their typical deployments, and changes for IT operations.
Cloud Delivery Processes
Entrust your critical business operations to cloud services that are run according to rigorous and comprehensive management policies
Incident Management
Restore normal service operations as quickly as possible and minimize adverse impact on business operations by enabling optimal service quality.
Escalation Management
Manage escalations related to incidents effectively and professionally, including internal and external stakeholder communication.
Problem Management
Prevent future problems by finding solutions through root cause analysis (RCA) of individual or multiple incidents.
Change Management
Service Request Fulfillment
Monitoring
User Access Management
Hybrid IT Operations
Cloud solutions are now part of the standard model for delivering IT services. Find out how to enable the efficient operation of a hybrid landscape.
Explore hybrid landscapes
Find out more about IT landscapes consisting of cloud and on-premise solutions, and learn about typical deployment models.
Identify changes for IT operations
Address the significant adjustments to responsibilities that result from the implementation of cloud-based solutions.
Govern hybrid landscapes effectively
Get best-practice guidance on implementing governance processes that support efficient hybrid operations.
Understand the impact of a shift to hybrid IT
Appreciate the new challenges and opportunities that result from different deployment and operational models.
See hybrid landscape governance in action
Understand how to govern hybrid landscapes by exploring an imaginary customer implementation.
Understand DevOps and what is required to adopt
Find out what DevOps means and how it impacts culture, automation, measurement and sharing.
