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SAP Quality Awards for Customer Success

General entry and evaluation criteria

In addition to the implementation profile for each award category and the general entry criteria, please consider the evaluation criteria below as you complete your nomination. 

To gain the highest score possible, please be sure to answer all questions so that the judging panel can evaluate your application. The nomination form should not exceed a total of 25 pages. 

You may attach supporting documentation that demonstrates your quality approach (including extracts of lessons learned, review documents, and success stories) in the last step of the online form. Please note that excessive additional documentation may be disregarded.

If your nomination is shortlisted, you will be asked to present your project to a local judging panel using a predefined template

Entry and Evaluation Criteria for 2022

  • The SAP Quality Awards for Customer Success are open to all organisations with successful implementations of any SAP product.
  • The SAP implementation must have gone live and be actively used by the business or organisation between 2 and 18 months before the award submission.
  • The implementation must include products from SAP’s solution portfolio where business users are impacted, whether implemented On Premise or in the Cloud.
  • Only projects that have not been nominated for the SAP Quality Awards for Customer Success in previous years are eligible. Customers must be served by an SAP market unit.
  • Only customers can apply. Implementation partners cannot apply on behalf of customers.
  • Customers can apply in several categories, provided the entries are for different SAP projects.
  • Each nomination may only be submitted in the SAP market unit that serves the customer or the main location for the implementation.
  • Applicants must be available for follow-up phone calls and potentially for a visit, if required during the evaluation process.
  • Winners must be available for interviews and press activities supporting the award events.
  • All answers on the questionnaire must be completed in English.
  • Changes to the applications will not be accepted after the submission deadline set by the market unit in which the nomination is submitted.

  • Adherence to quality principles: How does your nominated project address SAP's 10 quality principles? Applicants should demonstrate how these principles of quality have been realised, including the key performance indicators used. Guidelines on what to include have been provided for all 10 quality principles in the questionnaire.
  • Time and cost of implementation: What project initiatives were employed to reduce total cost of implementation (TCI), total cost of ownership (TCO), and implementation time?
  • Business benefits: What business benefits have been achieved as a result of the implementation?
  • Completeness of answers: All questions must be answered (in English) to achieve the highest possible score.
  • Conciseness of answers: Answers should be as precise as possible with focus on how quality excellence was achieved in each area.

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