- We are resilient
We work in a constantly changing world with evolving technologies and constantly growing complexity. Therefore, our team culture developed naturally in severe circumstances under high pressure of responsibility for customer success and inspiration from challenges.
- We are reliable
We don’t hide from the issue, we take ownership and deliver results. We accept challenges when others give up. We always go the extra mile. We accept responsibility as individuals and as a team.
- We work together
We truly working as a team. We trust, respect, support each other and say thank you. We brainstorm, share knowledge and don’t compete with teammates. Team synergy helps us to discover extraordinary ideas and solutions. In our team there are no limits of knowledge depth.
- We are global
We work globally - our team is international. We are always on duty. There are experts in all time zones. Our team has no boundaries in delivery and exchange resources between regions. We benefit from the variety of locations and skills worldwide.
- We welcome diversity
Everyone in Premium Hub - CoE is unique. A variety of personalities, age groups, cultures, nations make us stronger, more creative and sustainable. Being diverse by having different experience, educational background, geographical locations Premium Hub - CoE team attracts the best talent, foster innovative ideas and provide the world best service to our customers.
- The trusted advisor
In the Premium Hub - CoE, we have a collective confidence, we are connected and we are committed with a emotional courage that delivers success to the customer. We listen to the customer and have fostered long-term sustainable relationships. We are a trusted adviser to the Premium Success engagements that are specifically designed for a strategic collaboration. We are the catalysts to deliver the service portfolio covering all deployments from innovation to operations. We deliver with a consistent methodology that prioritizes quality to develop an excellent experience with the desired outcomes for our customers’.
- Service methodology
We connect the past with the present to embrace the customers challenges of the future. We lead by example in adapting to new challenges and demonstrate great integrity through actions and commitments. With innovation capabilities, and deep knowledge of technical architecture concepts combined with business process acumen, we are in the unique position to create and achieve new business possibilities.
- Skills & profiles
The Premium Hub - CoE are committed to resolving issues, identifying risks and providing safeguarding assurances to our customers’. The Premium Hub - CoE has the embedded expertise to deliver the Intelligent Enterprise to cover the key components of the Intelligent Suite, the Digital Platform and Intelligent Technologies. We have the customer management experience to keep the promise and tell it like it is with real confidence.
- We come with an End-to-End view
We help our customers to make complex things simple. We provide a holistic E2E view on how to adopt new technologies.
- We feel accountable
Integrity is a cornerstone of our relationship to the customer. Our work and dedication are the basis for our customer’s trust in the brand SAP. We not only put out the fires, but we make sure it's fireproof for the future.
- We use the power of the team
As a team of experts sharing knowledge and experience, we have the technical and functional competence to guide and safeguard a project end to end. Together, we go the extra mile for our customers.
- We focus on results
We want to make an impact! We focus on results and the value for the customer’s business. We live the Premium Engagement model orchestrated between front office and outcome-based services delivered on-site and remote. Global services definition and regional execution guarantee consistent quality in every piece we deliver.
- We go for it!
We only call a problem solved if the root cause is understood. We stay current with technology – and if a customer calls, we roll up our sleeves and get it done. (even if not part of an escalation).
- Working amongst the best
We are a global, diverse and multicultural team uniting some of the best and smartest engineers in the world. Our customers are the largest and most successful companies in the world.
- Nature of support & guidance
We all share a strong passion and a clear direction: use the joined knowledge to help our customers. Use it to influence strategic C-Level decisions, use it to support architecture decisions, use it to influence detailed operational decisions. We are emotionally involved and proud to be part of that great mission. Our biggest reward is customer trust and success.
- Job variety
Every customer situation is different. We analyze issues, detect root causes, test, improve and code. We do it onsite at customer locations & remotely in backoffice. Our results are fed into standard services to share knowledge and to feed it into the complete organization.
- Continuous learning
We love to learn new technologies, evolve delivery methodology, learn new solutions, understand new customer situations, work in new environments and in flexible teams.
Germany | France | Hungary | Russia | Egypt | Morocco | South Africa