Skip to Content

11:00 – 11:15 am

Introduction​ and ASUG Next-Generation Center of Excellence

Paul Kurchina, ASUG​

11:15 – 11:45 am

Work Disrupted: Choices in the Accelerated Future of Work

Jeff Schwartz, Deloitte​

11:45 am – 12:30 pm​

The Fundamentals for Successful Business Transformation: Why the Customer Center of Excellence Is More Relevant than Ever

Andreas Heckmann, SAP

12:30 – 1:00 pm

The Epicenter of SAP Excellence

Stuart Browne, Resulting IT

1:00 – 1:45 pm​

Lunch and TED Style Talk on Sustainability “Chasing Zero”

Vivek Bapat, SAP

1:45 – 2:15 pm

Application Lifecycle Management for SAP Solutions

 Marc Thier, SAP

2:15 – 2:45 pm

Living in an Agile and DevOps World

James Senecal, Tricentis

2:45 – 3:00 pm

Break​​

3:00 – 3:30 pm

Attacks on Mission-Critical Applications Are "The New Normal” 

 Juan Perez-Etchegoyen, Onapsis 

3:30 – 4:00 pm

The Evolution of the Digital Experience for SAP Customers – SAP for Me

 Daniel Hilling-Smith and Juergen Jakowski, SAP

4:00 – 4:30 pm

Hybrid Is the New Black: Rethink, Renovate, Renew Your CoE for the Cloud  

Doug Shuptar, SAP

4:30 – 5:00 pm

Everyone Is Talking about Sustainability: How Will Your SAP CoE Help? 

Derek Prior, Former Gartner SAP Analyst, and Paul Kurchina, ASUG

10:00 – 10:45 am

Early Bird Live SAP Expert Q&A: Application Lifecycle Management

Marc Thier, Tim Steuer, John Krakowski, and Evan Stoddard, SAP

Early Bird Live SAP Expert Q&A: SAP for Me - Overview and Future of Customer Collaboration with SAP 

Heike Ried and Oguzhan Genis, SAP

 Early Bird Live SAP Expert Q&A: Increase Business Efficiency and Optimize Your SAP ECC at No Additional Cost

 Kristen Scheffler, Olga Tregub, Sahail Shariff, Damian McCarthy, and Christoph Bechtloff, SAP

Early Bird Live SAP Expert Q&A: The Customer SAP CoE in a Hybrid World

Pedro Arrontes and Doug Shuptar, SAP

11:00 – 11:15 am

Accelerating SAP Customer Innovation – Culture, Strategy, and Tools

Paul Kurchina, ASUG​

11:15 – 11:45 am

Building a Culture of Innovation

Scott D. Anthony, Author and Innosight

11:45 – 12:15 pm

Future-Proofing Your Business with SAP Business Technology Platform

John Gibson, SAP

12:15 – 12:45 pm​​

Supporting Your Hybrid Landscape with SAP Integration Suite

Paul Medaille and Martin Bachmann, SAP

12:45 – 1:15 pm

Lunch and Special Session

1:15 – 1:45 pm

Get Strategic with RISE with SAP: Focusing on Business Evolution and Value 

Nikhil Goray, Deloitte 

1:45 – 2:15 pm

DIY SAP S/4HANA Migrations: Automate and Accelerate Your Approach to Migrate to SAP S/4HANA and the Cloud

Thomas Rosinski, SNP

2:15 – 2:30 pm

Break​​

2:30 – 3:00 pm

Making the Leap to Build Skills and Knowledge for Your Successful Business Transformation

Simone Saar, SAP

3:00 – 3:30 pm

ERP Modernization 

Dinesh Vandayar, Google Cloud

3:30 – 4:10 pm

Insights on Innovation from the Intelligent Enterprise Institute

Stefan Schoepfel, SAP

4:10 – 5:15 pm

The Innovation Show and Permanent Reinvention ​

Aidan McCullen, Host of the Innovation Show, and Paul Kurchina, ASUG

10:00 – 10:45 am

Early Bird Live SAP Expert Q&A: RISE with SAP

Matthew Donovan, SAP

Early Bird Live SAP Expert Q&A: Integration Considerations for a Hybrid Cloud and On-Prem Application Landscape

Martin Bachmann, Elijah Martinez, and Udo Paltzer, SAP

 

Early Bird Live SAP Expert Q&A: The Future of SAP Road Maps: Meet the SAP Road Map Explorer

Isabel Rodrigues and Corinne Reisert, SAP

11:00 – 11:15 am

Thrive After SAP S/4HANA Go-Live

Paul Kurchina, ASUG

11:15 – 11:45 am

Understand, Innovate and Transform Your Business Processes – SAP Business Process Intelligence

Wassilios Lolas, SAP

11:45 – 12:15 pm

SAP S/4HANA and IT Infrastructure Transformations and Their Implications on SAP Center of Excellence

Stefan Batzdorf, SAP

12:15 – 12:45 pm

Life on the Leading Edge – Vistaprint SAP S/4HANA Innovation Journey

Mukul Agrawal & Matt Therrien, Vistaprint      Jayne Gibbon and Jonathan Winger, SAP    

12:45 –  1:15 pm

Break

 

Track 1

Application​ Lifecycle Management

Track 2

Enterprise Support

Track 3

SAP for Me

Track 4

Thrive After SAP S/4HANA
Go Live

1:15 – 2:00 pm

Application Lifecycle Management for RISE with SAP

Tim Steuer, SAP

SAP Enterprise Support Enablement: Your Single Source for High-Impact Empowerment

Ami Patel, SAP

Keep Track of Your SAP Product Portfolio and Related Opportunities with SAP for Me 

Bertram Ganz, SAP

You're Live on SAP S/4HANA. What's Next ?  

Rudi Hois, SAP

2:00 – 2:15 pm

Break​

2:15 – 3:00 pm​​

Integrating SAP Solution Manager with ServiceNow

Graham Henderson, Concorn

Predictive and AI-Enabled Technologies as the Foundation for Next-Generation Support 

Jason Reynolds, SAP

Get Your SAP Licenses Under Control with SAP for Me 

Lisa Crockett and Oguzhan Genis, SAP

Design, Analyze, and Automate Business Processes – Driving Efficiency and Customer Excellence

Bhagya Subbareddy, SAP

3:00 – 3:15 pm

Break​

3:15 – 4:00 pm​

Operating Hybrid Landscapes with SAP Cloud ALM or SAP Focused Run

Andrea Schuhmann, SAP and Tom Merta, SAP

​Process Excellence and the Next-Generation SAP Center of Excellence

Pattabhi Peddinti, SAP

Get the Most out of SAP Support and Self-Services with SAP for Me 

Stefan Vormbrock and Harald Hirsch, SAP

3 Critical Skills to Build on Your SAP CoE to Support ML and AI in SAP S/4HANA 

Andreas Welsch, SAP

Educational Resources

people
road

Customer Center of Expertise

Main landing page for all relevant CoE information on the SAP Support Portal 

View

CIO and Customer COE Guides 

This is a page with various guides on organization structures/guidance – lots of good and updated material in here i.e. DevOps, AI, Cloud, Hybrid 

View

designed by SAP North America Graphic Services

Back to top