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11:00 – 11:15 am

Introduction​ and ASUG Next-Generation Center of Excellence

Paul Kurchina, ASUG​

11:15 – 11:45 am

Work Disrupted: Choices in the Accelerated Future of Work

Jeff Schwartz, Deloitte​

11:45 am – 12:30 pm​

The Fundamentals for Successful Business Transformation: Why the Customer Center of Excellence Is More Relevant than Ever

Andreas Heckmann, SAP

12:30 – 1:00 pm

The Epicenter of SAP Excellence

Stuart Browne, Resulting IT

1:00 – 1:45 pm​

Lunch and TED Style Talk on Sustainability “Chasing Zero”

Vivek Bapat, SAP

1:45 – 2:15 pm

Application Lifecycle Management for SAP Solutions

 Marc Thier, SAP

2:15 – 2:45 pm

Living in an Agile and DevOps World

James Senecal, Tricentis

2:45 – 3:00 pm


3:00 – 3:30 pm

Attacks on Mission-Critical Applications Are "The New Normal” 

 Juan Perez-Etchegoyen, Onapsis 

3:30 – 4:00 pm

The Evolution of the Digital Experience for SAP Customers – SAP for Me

 Daniel Hilling-Smith and Juergen Jakowski, SAP

4:00 – 4:30 pm

Hybrid Is the New Black: Rethink, Renovate, Renew Your CoE for the Cloud  

Doug Shuptar, SAP

4:30 – 5:00 pm

Everyone Is Talking about Sustainability: How Will Your SAP CoE Help? 

Derek Prior, Former Gartner SAP Analyst, and Paul Kurchina, ASUG

10:00 – 10:45 am

Early Bird Live SAP Expert Q&A: Application Lifecycle Management

Marc Thier, Tim Steuer, John Krakowski, and Evan Stoddard, SAP

Early Bird Live SAP Expert Q&A: SAP for Me - Overview and Future of Customer Collaboration with SAP 

Heike Ried and Oguzhan Genis, SAP

 Early Bird Live SAP Expert Q&A: Increase Business Efficiency and Optimize Your SAP ECC at No Additional Cost

 Kristen Scheffler, Olga Tregub, Sahail Shariff, Damian McCarthy, and Christoph Bechtloff, SAP

Early Bird Live SAP Expert Q&A: The Customer SAP CoE in a Hybrid World

Pedro Arrontes and Doug Shuptar, SAP

11:00 – 11:15 am

Accelerating SAP Customer Innovation – Culture, Strategy, and Tools

Paul Kurchina, ASUG​

11:15 – 11:45 am

Building a Culture of Innovation

Scott D. Anthony, Author and Innosight

11:45 – 12:15 pm

Future-Proofing Your Business with SAP Business Technology Platform

John Gibson, SAP

12:15 – 12:45 pm​​

Supporting Your Hybrid Landscape with SAP Integration Suite

Paul Medaille and Martin Bachmann, SAP

12:45 – 1:15 pm

Lunch and Special Session

1:15 – 1:45 pm

Get Strategic with RISE with SAP: Focusing on Business Evolution and Value 

Nikhil Goray, Deloitte 

1:45 – 2:15 pm

DIY SAP S/4HANA Migrations: Automate and Accelerate Your Approach to Migrate to SAP S/4HANA and the Cloud

Thomas Rosinski, SNP

2:15 – 2:30 pm


2:30 – 3:00 pm

Making the Leap to Build Skills and Knowledge for Your Successful Business Transformation

Simone Saar, SAP

3:00 – 3:30 pm

ERP Modernization 

Dinesh Vandayar, Google Cloud

3:30 – 4:10 pm

Insights on Innovation from the Intelligent Enterprise Institute

Stefan Schoepfel, SAP

4:10 – 5:15 pm

The Innovation Show and Permanent Reinvention ​

Aidan McCullen, Host of the Innovation Show, and Paul Kurchina, ASUG

10:00 – 10:45 am

Early Bird Live SAP Expert Q&A: RISE with SAP

Matthew Donovan, SAP

Early Bird Live SAP Expert Q&A: Integration Considerations for a Hybrid Cloud and On-Prem Application Landscape

Martin Bachmann, Elijah Martinez, and Udo Paltzer, SAP


Early Bird Live SAP Expert Q&A: The Future of SAP Road Maps: Meet the SAP Road Map Explorer

Isabel Rodrigues and Corinne Reisert, SAP

11:00 – 11:15 am

Thrive After SAP S/4HANA Go-Live

Paul Kurchina, ASUG

11:15 – 11:45 am

Understand, Innovate and Transform Your Business Processes – SAP Business Process Intelligence

Wassilios Lolas, SAP

11:45 – 12:15 pm

SAP S/4HANA and IT Infrastructure Transformations and Their Implications on SAP Center of Excellence

Stefan Batzdorf, SAP

12:15 – 12:45 pm

Life on the Leading Edge – Vistaprint SAP S/4HANA Innovation Journey

Mukul Agrawal & Matt Therrien, Vistaprint      Jayne Gibbon and Jonathan Winger, SAP    

12:45 –  1:15 pm



Track 1

Application​ Lifecycle Management

Track 2

Enterprise Support

Track 3

SAP for Me

Track 4

Thrive After SAP S/4HANA
Go Live

1:15 – 2:00 pm

Application Lifecycle Management for RISE with SAP

Tim Steuer, SAP

SAP Enterprise Support Enablement: Your Single Source for High-Impact Empowerment

Ami Patel, SAP

Keep Track of Your SAP Product Portfolio and Related Opportunities with SAP for Me 

Bertram Ganz, SAP

You're Live on SAP S/4HANA. What's Next ?  

Rudi Hois, SAP

2:00 – 2:15 pm


2:15 – 3:00 pm​​

Integrating SAP Solution Manager with ServiceNow

Graham Henderson, Concorn

Predictive and AI-Enabled Technologies as the Foundation for Next-Generation Support 

Jason Reynolds, SAP

Get Your SAP Licenses Under Control with SAP for Me 

Lisa Crockett and Oguzhan Genis, SAP

Design, Analyze, and Automate Business Processes – Driving Efficiency and Customer Excellence

Bhagya Subbareddy, SAP

3:00 – 3:15 pm


3:15 – 4:00 pm​

Operating Hybrid Landscapes with SAP Cloud ALM or SAP Focused Run

Andrea Schuhmann, SAP and Tom Merta, SAP

​Process Excellence and the Next-Generation SAP Center of Excellence

Pattabhi Peddinti, SAP

Get the Most out of SAP Support and Self-Services with SAP for Me 

Stefan Vormbrock and Harald Hirsch, SAP

3 Critical Skills to Build on Your SAP CoE to Support ML and AI in SAP S/4HANA 

Andreas Welsch, SAP

Educational Resources


Customer Center of Expertise

Main landing page for all relevant CoE information on the SAP Support Portal 


CIO and Customer COE Guides 

This is a page with various guides on organization structures/guidance – lots of good and updated material in here i.e. DevOps, AI, Cloud, Hybrid 


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