LIWO FM: Creating a safe and sustainable working environment for partners across Europe
Learn how SAP's expertise in next-generation technology turned LIWO FM's complex master data challenges into an intelligent, automated process. Download the DocumentINTERNAL – SAP Only (delete if public)
LIWO FM: Creating a safe and
sustainable working environment
for partners across Europe
LIWO FM Zrt. provides professional facility management services in areas such as
cleaning, hygiene, fit-outs, real estate, gardening, landscaping, and forestry. As a
strategic partner, it aims to improve its clients’ operational productivity and business
success through innovative, reliable, efficient solutions.
The company faced challenges in its master data management, including duplicate
records, incomplete data entry, and the absence of intelligent automation to interpret
the semantic meaning of product information. LIWO FM sought a custom AI solution
that could address its specific, high-value business scenarios and workflows.
LIWO FM: Creating a safe and
sustainable working environment
for partners across Europe
LIWO FM Zrt. provides professional facility management services in areas such as
cleaning, hygiene, fit-outs, real estate, gardening, landscaping, and forestry. As a
strategic partner, it aims to improve its clients’ operational productivity and business
success through innovative, reliable, efficient solutions.
The company faced challenges in its master data management, including duplicate
records, incomplete data entry, and the absence of intelligent automation to interpret
the semantic meaning of product information. LIWO FM sought a custom AI solution
that could address its specific, high-value business scenarios and workflows.
INTERNAL – SAP Only (delete if public)
“Through SAP Services and Support, SAP Hungary
delivered our first custom AI solution built with SAP BTP,
SAP HANA Cloud, and SAP AI Core Extended. Its expertise
in next-generation technology turned our complex
master data challenges into an intelligent, automated
process—setting a new standard for our digital future.”
Máté Halmos, Head of SAP Services, LIWO FM Zrt.
LIWO FM Zrt.
Hungary, Budapest
www.liwofm.com
Industry
Professional services
Employees
28,000
Revenue
€755 million
Products and services
Facility management, including
cleaning, hygiene, real-estate,
and gardening operations
Featured solutions and services
SAP AI Core Extended, SAP BTP,
SAP HANA Cloud, and SAP Services
and Support
~1
Full-time equivalent
capacity reallocation
Better
Master data quality
Before: Challenges and opportunities
• Operational inefficiencies resulting from manual data handling and correction
• Risk of master data inconsistencies affecting downstream processes
Why SAP
• SAP AI Core Extended infrastructure to build a backbone for integrating and managing foundational
and large language models used in AI services such as extraction, duplication detection, and autofill
• SAP Business Technology Platform (SAP BTP) to enable a scalable, enterprise-grade runtime
environment for hosting and managing a custom AI web application
• SAP HANA Cloud database for real-time storage of product master data and vector-based semantic
representations
• SAP Services and Support providing deep technical expertise in developing a custom AI solution
After: Value-driven results
• Increased operational efficiency while enabling intelligent automation of business-critical processes
• Delivered real-time data synchronization, creating current, validated master data to help reduce
rework and improve decision-making
• Significantly reduced manual effort, improved master data quality, and accelerated processing times
• Provided a scalable, flexible platform for future AI use cases, and positioned LIWO FM as an early
adopter of custom AI in the region
Enhancing master data quality and enabling intelligent automation
with SAP solutions
106668enUS (26/07) © 2026 SAP SE or an SAP affiliate company. sap.com/terms-of-use
“Through SAP Services and Support, SAP Hungary
delivered our first custom AI solution built with SAP BTP,
SAP HANA Cloud, and SAP AI Core Extended. Its expertise
in next-generation technology turned our complex
master data challenges into an intelligent, automated
process—setting a new standard for our digital future.”
Máté Halmos, Head of SAP Services, LIWO FM Zrt.
LIWO FM Zrt.
Hungary, Budapest
www.liwofm.com
Industry
Professional services
Employees
28,000
Revenue
€755 million
Products and services
Facility management, including
cleaning, hygiene, real-estate,
and gardening operations
Featured solutions and services
SAP AI Core Extended, SAP BTP,
SAP HANA Cloud, and SAP Services
and Support
~1
Full-time equivalent
capacity reallocation
Better
Master data quality
Before: Challenges and opportunities
• Operational inefficiencies resulting from manual data handling and correction
• Risk of master data inconsistencies affecting downstream processes
Why SAP
• SAP AI Core Extended infrastructure to build a backbone for integrating and managing foundational
and large language models used in AI services such as extraction, duplication detection, and autofill
• SAP Business Technology Platform (SAP BTP) to enable a scalable, enterprise-grade runtime
environment for hosting and managing a custom AI web application
• SAP HANA Cloud database for real-time storage of product master data and vector-based semantic
representations
• SAP Services and Support providing deep technical expertise in developing a custom AI solution
After: Value-driven results
• Increased operational efficiency while enabling intelligent automation of business-critical processes
• Delivered real-time data synchronization, creating current, validated master data to help reduce
rework and improve decision-making
• Significantly reduced manual effort, improved master data quality, and accelerated processing times
• Provided a scalable, flexible platform for future AI use cases, and positioned LIWO FM as an early
adopter of custom AI in the region
Enhancing master data quality and enabling intelligent automation
with SAP solutions
106668enUS (26/07) © 2026 SAP SE or an SAP affiliate company. sap.com/terms-of-use