Build a future-ready workforce with SAP SuccessFactors HCM solutions
This brochure explains the SAP Services and Support related engagements available to help customers adopt their SAP SuccessFactors HCM solution and achieve the results needed from their investment. Download the DocumentBuild a future-ready workforce with SAP SuccessFactors HCM solutions
Build a future-ready
workforce with
SAP SuccessFactors
HCM solutions
Choose the SAP Services and Support
engagement to achieve the results you need
Build a future-ready
workforce with
SAP SuccessFactors
HCM solutions
Choose the SAP Services and Support
engagement to achieve the results you need
Table of contents
Table of
contents
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Make your workforce unstoppable
Overview of success plans
Success plans in action across HR
Scenario #1: Maximizing the value of AI for the business
Scenario #2: Transforming people management
Scenario #3: Realizing employee potential
Scenario #4: Elevating the role of HR in the C-Suite
Additional services available when needed
Learning services
Implementation services
Development services
Application management
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Table of
contents
2 | 15
Make your workforce unstoppable
Overview of success plans
Success plans in action across HR
Scenario #1: Maximizing the value of AI for the business
Scenario #2: Transforming people management
Scenario #3: Realizing employee potential
Scenario #4: Elevating the role of HR in the C-Suite
Additional services available when needed
Learning services
Implementation services
Development services
Application management
3
4
5
6
7
8
9
10
11
12
13
14
So your people and your business can reach
peak performance.
In an era of constant change, business success depends on a workforce aligned
with strategy, possessing the right skills, and ready to perform. As AI shifts from
promise to a real-world driver of productivity, human capital management (HCM)
is a strategic imperative—focused on unlocking potential, driving performance,
and building a future-ready organization.
HR plays a critical role in maximizing AI’s business value, modernizing people
management, enabling skills-based strategies, and elevating decision making
for the C-suite. SAP helps organizations reduce business and technology
complexity, accelerate software adoption, and achieve measurable outcomes
across key HCM scenarios. This help is provided through SAP Service and
Support engagement options that provide continuous and ongoing guidance.
The result is a resilient workforce that drives continuous performance and
guides your business into the future.
Make your workforce unstoppable
Make your workforce
unstoppable
3 | 15
peak performance.
In an era of constant change, business success depends on a workforce aligned
with strategy, possessing the right skills, and ready to perform. As AI shifts from
promise to a real-world driver of productivity, human capital management (HCM)
is a strategic imperative—focused on unlocking potential, driving performance,
and building a future-ready organization.
HR plays a critical role in maximizing AI’s business value, modernizing people
management, enabling skills-based strategies, and elevating decision making
for the C-suite. SAP helps organizations reduce business and technology
complexity, accelerate software adoption, and achieve measurable outcomes
across key HCM scenarios. This help is provided through SAP Service and
Support engagement options that provide continuous and ongoing guidance.
The result is a resilient workforce that drives continuous performance and
guides your business into the future.
Make your workforce unstoppable
Make your workforce
unstoppable
3 | 15
Overview of success plans
Overview of success plans
At the heart of the SAP Services and Support portfolio are three distinct success plans, each designed
to support you throughout your lifetime journey with SAP. Whether you prefer self-guided resources
or a more hands on, personalized partnership, you can choose the plan that aligns with your goals.
There is also flexibility to apply different plans across different parts of your organization.
Choose the success plan that fits your needs
SAP Services and SupportThe success plansCompare the success plans
SAP Services and Support
The success plans
Compare the success plans
Footnotes
1. IDC Business Value Executive Summary, "The Business Value of Using SAP’s Foundational Success Plan," sponsored by SAP, April 2026, Doc #US54140525-BVES.
2. IDC Business Value Executive Summary, "The Business Value of Using SAP’s Advanced Success Plan," sponsored by SAP, May 2026, Doc #US54296426-BVES.
3. IDC Business Value Executive Summary, "The Business Value of Using SAP’s Max Success Plan," sponsored by SAP, May 2026, Doc #US54437226-BVES.
16% 381% $12.3millionmore productive end
users1 (read the research)
three-year return on
investment2 (read the research)
average annual benefits
achieved3 (read the research)
Foundational Success Plan
This plan is centered around SAP Enterprise
Support and is expanded with onboarding
and technical cloud operations. It’s included
with every SAP cloud solution.
Advanced Success Plan
This plan offers proactive guidance as you deploy
solutions and adopt new innovations, supported
by both experts and AI. It builds on the
Foundational Success Plan.
Max Success Plan
This plan enables large and complex business
transformations through a strategic partnership
that provides end-to-end guidance from dedicated
experts. It’s inclusive of the Advanced Success Plan.
Learn more
Learn more
4 | 15
Overview of success plans
At the heart of the SAP Services and Support portfolio are three distinct success plans, each designed
to support you throughout your lifetime journey with SAP. Whether you prefer self-guided resources
or a more hands on, personalized partnership, you can choose the plan that aligns with your goals.
There is also flexibility to apply different plans across different parts of your organization.
Choose the success plan that fits your needs
SAP Services and SupportThe success plansCompare the success plans
SAP Services and Support
The success plans
Compare the success plans
Footnotes
1. IDC Business Value Executive Summary, "The Business Value of Using SAP’s Foundational Success Plan," sponsored by SAP, April 2026, Doc #US54140525-BVES.
2. IDC Business Value Executive Summary, "The Business Value of Using SAP’s Advanced Success Plan," sponsored by SAP, May 2026, Doc #US54296426-BVES.
3. IDC Business Value Executive Summary, "The Business Value of Using SAP’s Max Success Plan," sponsored by SAP, May 2026, Doc #US54437226-BVES.
16% 381% $12.3millionmore productive end
users1 (read the research)
three-year return on
investment2 (read the research)
average annual benefits
achieved3 (read the research)
Foundational Success Plan
This plan is centered around SAP Enterprise
Support and is expanded with onboarding
and technical cloud operations. It’s included
with every SAP cloud solution.
Advanced Success Plan
This plan offers proactive guidance as you deploy
solutions and adopt new innovations, supported
by both experts and AI. It builds on the
Foundational Success Plan.
Max Success Plan
This plan enables large and complex business
transformations through a strategic partnership
that provides end-to-end guidance from dedicated
experts. It’s inclusive of the Advanced Success Plan.
Learn more
Learn more
4 | 15