This IDC white paper shows how organizations use SAP’s Foundational Success Plan to keep critical SAP environments running and realize faster value. Employing its specialized Business Value methodology, IDC calculated that customers achieved benefits worth an annual average of $4.86 million by: Improving business continuity and incident resolution; Supporting upgrades, updates, and deployments; Providing proactive monitoring and risk mitigation; Giving access to self-service and expert guidance; and Enabling SAP innovation adoption.
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