Sydney Water - SAP Innovation Awards 2026

Sydney Water achieved an 85% reduction in billing enquiries, earned recognition as Australia’s Most Trusted Utility, and delivered digital self-service for over 90% of its 5.6 million customers. Partnered with SAP, Sydney Water deployed SEW.AI’s digital customer experience platform, conserving over 350 million litres of water annually and enhancing operational efficiency. Entry #26159. Download the Document