Sharjah Electricity, Water, and Gas Authority (SEWA) - SAP Innovation Awards 2026

SEWA modernized its citizen services by replacing fragmented, manual channels with an AI‑driven digital ecosystem built with SAP and SEW.AI. The initiative unified web and mobile experiences, enhanced backend and field operations, and introduced NAFFA’A, an intelligent virtual agent, enabling seamless, 24/7, citizen‑first service. Entry 26167 Download the Document