Cytiva – SAP Innovation Awards 2026
Finalist in the Supply Chain Catalyst and Industry Leader category: Cytiva is a global biotechnology leader dedicated to helping the biopharmaceutical industry discover and commercialize the next generation of therapeutics. By integrating with SAP Business Network, Cytiva has automated purchase orders, order confirmations, invoices, and shipping notifications, reducing manual interactions, accelerating processing time, and improving supply chain visibility and customer experience. Entry 26103 Download the DocumentInnovation Story
PUBLIC
Cytiva: Advancing future therapeutics
from discovery to delivery by digitalizing
ordering processes and transactions
Cytiva
Life Sciences
Supply Chain Catalyst
PUBLIC
Cytiva: Advancing future therapeutics
from discovery to delivery by digitalizing
ordering processes and transactions
Cytiva
Life Sciences
Supply Chain Catalyst
Cytiva: Advancing future therapeutics from
discovery to delivery by digitalizing ordering
processes and transactions
Cytiva is a global biotechnology leader dedicated to helping the biopharmaceutical industry discover and commercialize the
next generation of therapeutics. Part of Danaher Corporation, a global science and technology giant, Cytiva provides
technical expertise and a broad portfolio of tools, technologies, and services for developing, manufacturing, and delivering
transformative medicines to patients. Since it became part of SAP Business Network, Cytiva has integrated with more than
100 buyers, smoothing business interactions with touchless transactions and tripling order volumes over the past three
years. By automating purchase orders, order confirmations, invoices, and shipping notifications, the company has reduced
manual interactions and accelerated processing time. There’s also improved data quality, and with all B2B transactions
visible in the same centralized location, its customers have benefited from improved insight into their supply chains. It also
supports the company’s sustainability initiatives, particularly with paperless invoicing. The SAP Business Network enables
the automation of indirect and direct spend with customers. This allows Cytiva to streamline customer processes from
ordering to invoicing by exchanging documents such as purchase orders, order confirmations, shipping notifications, and
invoices electronically through the network. As Cytiva has acquired significant knowledge and experience from using the SAP
Ariba Catalog and SAP Ariba Sourcing solutions for over 20 years, it is now helping buyers maximize value from the network.
Automation now drives close to 50% of company’s transactions, and that number is set to grow with ongoing customer
integration into SAP Business Network. SAP Business Network helps Cytiva streamline operations with strategic customers
by enabling order automation and improving on-time delivery. It enhances supply chain visibility and transparency throughout
the procurement process, from order placement to delivery, and supports more timely payments—ultimately boosting cash
flow.
2© 2026 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC
discovery to delivery by digitalizing ordering
processes and transactions
Cytiva is a global biotechnology leader dedicated to helping the biopharmaceutical industry discover and commercialize the
next generation of therapeutics. Part of Danaher Corporation, a global science and technology giant, Cytiva provides
technical expertise and a broad portfolio of tools, technologies, and services for developing, manufacturing, and delivering
transformative medicines to patients. Since it became part of SAP Business Network, Cytiva has integrated with more than
100 buyers, smoothing business interactions with touchless transactions and tripling order volumes over the past three
years. By automating purchase orders, order confirmations, invoices, and shipping notifications, the company has reduced
manual interactions and accelerated processing time. There’s also improved data quality, and with all B2B transactions
visible in the same centralized location, its customers have benefited from improved insight into their supply chains. It also
supports the company’s sustainability initiatives, particularly with paperless invoicing. The SAP Business Network enables
the automation of indirect and direct spend with customers. This allows Cytiva to streamline customer processes from
ordering to invoicing by exchanging documents such as purchase orders, order confirmations, shipping notifications, and
invoices electronically through the network. As Cytiva has acquired significant knowledge and experience from using the SAP
Ariba Catalog and SAP Ariba Sourcing solutions for over 20 years, it is now helping buyers maximize value from the network.
Automation now drives close to 50% of company’s transactions, and that number is set to grow with ongoing customer
integration into SAP Business Network. SAP Business Network helps Cytiva streamline operations with strategic customers
by enabling order automation and improving on-time delivery. It enhances supply chain visibility and transparency throughout
the procurement process, from order placement to delivery, and supports more timely payments—ultimately boosting cash
flow.
2© 2026 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC
EXECUTIVE SUMMARY
CHALLENGE SOLUTION OUTCOME
Cytiva: Advancing future therapeutics from discovery to delivery by
digitalizing ordering processes and transactions
Manual, fragmented order intake
Order errors from inaccurate customer SAP PIR item
data
Limited end-to-end visibility
Digitalized order intake on SAP Business
Network
Increase automation of order confirmations
and shipping notifications (ASN)
Reduce manual intervention and data in-
consistencies
Improved customer experience and supply-chain
reliability
More B2B transactions are now automated
Faster, more reliable order-to-cash
Improved supply-chain visibility between Cytiva
and buyers
>100 Buyers integrated on the
SAP Business Network
Automating purchase orders, confirma-
tions, invoices, and shipping notifications.
Improved data quality benefiting buyers
with insight into their supply chains
200% Increase in order volume
within the last 3 years
Smoothing business interactions with
touchless transactions
Reducing manual interactions and
accelerating processing time
~50% Of all B2B Transactions
automated
Improved customer experience and
supply-chain reliability
Faster, more transparent order-to-cash
flow
© 2026 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC 3
CHALLENGE SOLUTION OUTCOME
Cytiva: Advancing future therapeutics from discovery to delivery by
digitalizing ordering processes and transactions
Manual, fragmented order intake
Order errors from inaccurate customer SAP PIR item
data
Limited end-to-end visibility
Digitalized order intake on SAP Business
Network
Increase automation of order confirmations
and shipping notifications (ASN)
Reduce manual intervention and data in-
consistencies
Improved customer experience and supply-chain
reliability
More B2B transactions are now automated
Faster, more reliable order-to-cash
Improved supply-chain visibility between Cytiva
and buyers
>100 Buyers integrated on the
SAP Business Network
Automating purchase orders, confirma-
tions, invoices, and shipping notifications.
Improved data quality benefiting buyers
with insight into their supply chains
200% Increase in order volume
within the last 3 years
Smoothing business interactions with
touchless transactions
Reducing manual interactions and
accelerating processing time
~50% Of all B2B Transactions
automated
Improved customer experience and
supply-chain reliability
Faster, more transparent order-to-cash
flow
© 2026 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC 3
Innovations
INNOVATIVE USE OF SAP TECHNOLOGY
WHY SAP
Cytiva believes that with the right setup and established business rules on both the buyer
and supplier side, SAP Business Network can drive efficiencies and speed in the
transactional space, resulting in better experiences and cost reduction for both parties.
Since it became part of SAP Business Network, Cytiva has integrated with more than 100
buyers, smoothing business interactions with touchless transactions and tripling order
volumes over the past three years. By automating purchase orders, order confirmations,
invoices, and shipping notifications, the company has reduced manual interactions and
accelerated processing time. There’s also improved data quality, and with all B2B
transactions visible in the same centralized location, its customers have benefited from
improved insight into their supply chains. It also supports the company’s sustainability
initiatives, particularly with paperless invoicing. Greater collaboration between buyers and
Cytiva is another upside of transacting on SAP Business Network. This has resulted in
higher-quality purchase order data and enhanced processing automation. Heikens
comments, “For direct spend, we work closely with the customer to make sure that the
purchase information records they hold of our products are correctly registered. This
avoids any misalignment in data points and makes purchase orders flow successfully. For
indirect spend, Cytiva uses the PunchOut feature, supporting customers with level-two
punchout catalogs on their e-procurement marketplaces.”
SAP Business Network helps Cytiva streamline operations with strategic
customers by enabling order automation and improving on-time delivery. It
enhances supply chain visibility and transparency throughout the procurement
process, from order placement to delivery, and supports more timely
payments—ultimately boosting cash flow.
“By harnessing automation through SAP Business Network, we’ve
transformed our order intake process into a smooth, transparent, and
efficient experience. This not only enhances customer satisfaction but
also helps ensure a timely and traceable supply chain and cash flow,
delivering a service that our customers truly value."
Martin B. Heikens, eBusiness Solutions Leader, Cytiva
“Automation on SAP Business Network provides our customers with the
benefits of speed and simplicity in the ordering and invoicing process.
What’s more, by automating order confirmations and shipping
notifications on the network, there’s greater visibility of the customer’s
supply chain. This functionality makes it easier for customers to work
with us."
Martin B. Heikens, eBusiness Solutions Leader, Cytiva
“SAP Business Network serves as a self-serve space for us to integrate
with customers, speeding up this critical process. In fact, customer
onboarding time has decreased significantly, and we’re seeing a trend
toward standardization, which is greatly increasing transactional
efficiency.”
Martin B. Heikens, eBusiness Solutions Leader, Cytiva
4© 2026 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC
INNOVATIVE USE OF SAP TECHNOLOGY
WHY SAP
Cytiva believes that with the right setup and established business rules on both the buyer
and supplier side, SAP Business Network can drive efficiencies and speed in the
transactional space, resulting in better experiences and cost reduction for both parties.
Since it became part of SAP Business Network, Cytiva has integrated with more than 100
buyers, smoothing business interactions with touchless transactions and tripling order
volumes over the past three years. By automating purchase orders, order confirmations,
invoices, and shipping notifications, the company has reduced manual interactions and
accelerated processing time. There’s also improved data quality, and with all B2B
transactions visible in the same centralized location, its customers have benefited from
improved insight into their supply chains. It also supports the company’s sustainability
initiatives, particularly with paperless invoicing. Greater collaboration between buyers and
Cytiva is another upside of transacting on SAP Business Network. This has resulted in
higher-quality purchase order data and enhanced processing automation. Heikens
comments, “For direct spend, we work closely with the customer to make sure that the
purchase information records they hold of our products are correctly registered. This
avoids any misalignment in data points and makes purchase orders flow successfully. For
indirect spend, Cytiva uses the PunchOut feature, supporting customers with level-two
punchout catalogs on their e-procurement marketplaces.”
SAP Business Network helps Cytiva streamline operations with strategic
customers by enabling order automation and improving on-time delivery. It
enhances supply chain visibility and transparency throughout the procurement
process, from order placement to delivery, and supports more timely
payments—ultimately boosting cash flow.
“By harnessing automation through SAP Business Network, we’ve
transformed our order intake process into a smooth, transparent, and
efficient experience. This not only enhances customer satisfaction but
also helps ensure a timely and traceable supply chain and cash flow,
delivering a service that our customers truly value."
Martin B. Heikens, eBusiness Solutions Leader, Cytiva
“Automation on SAP Business Network provides our customers with the
benefits of speed and simplicity in the ordering and invoicing process.
What’s more, by automating order confirmations and shipping
notifications on the network, there’s greater visibility of the customer’s
supply chain. This functionality makes it easier for customers to work
with us."
Martin B. Heikens, eBusiness Solutions Leader, Cytiva
“SAP Business Network serves as a self-serve space for us to integrate
with customers, speeding up this critical process. In fact, customer
onboarding time has decreased significantly, and we’re seeing a trend
toward standardization, which is greatly increasing transactional
efficiency.”
Martin B. Heikens, eBusiness Solutions Leader, Cytiva
4© 2026 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC
Benefits and outcomes
BUSINESS AND/OR SOCIETY IT
Improved data quality and optimized customer insight into their supply chains, thanks to all B2B
transactions being visible in the same space
Enabled efficiencies and speed in the transactional space, resulting
in better experiences and cost reduction for both Cytiva and its
customers.
Integrated with more than 100 buyers on SAP Business Network,
automating touchless transactions.
Supported sustainability initiatives at Cytiva, particularly paperless
invoicing.
Streamlined customer processes from ordering to invoicing, with
purchase orders, order confirmations, shipping notifications, and
invoices exchanged electronically through the network
• Cytiva is involved across every stage of drug development from
discovery to delivery, the company made the strategic decision
to centralize B2B transactions on the SAP Business Network. As
a supplier, the move would allow it to digitalize the order-to-cash
cycle on one advanced trading platform in the cloud.
• ~ 50% of all B2B Transactions are automated.
• For direct spend, Cytiva works closely with the customer to
make sure that the purchase information records they hold of
their products are correctly registered. This avoids any
misalignment in data points and makes purchase orders flow
successfully. For indirect spend, Cytiva uses the PunchOut
feature, supporting customers with level-two punchout catalogs
on their e-procurement marketplaces.
5© 2026 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC
BUSINESS AND/OR SOCIETY IT
Improved data quality and optimized customer insight into their supply chains, thanks to all B2B
transactions being visible in the same space
Enabled efficiencies and speed in the transactional space, resulting
in better experiences and cost reduction for both Cytiva and its
customers.
Integrated with more than 100 buyers on SAP Business Network,
automating touchless transactions.
Supported sustainability initiatives at Cytiva, particularly paperless
invoicing.
Streamlined customer processes from ordering to invoicing, with
purchase orders, order confirmations, shipping notifications, and
invoices exchanged electronically through the network
• Cytiva is involved across every stage of drug development from
discovery to delivery, the company made the strategic decision
to centralize B2B transactions on the SAP Business Network. As
a supplier, the move would allow it to digitalize the order-to-cash
cycle on one advanced trading platform in the cloud.
• ~ 50% of all B2B Transactions are automated.
• For direct spend, Cytiva works closely with the customer to
make sure that the purchase information records they hold of
their products are correctly registered. This avoids any
misalignment in data points and makes purchase orders flow
successfully. For indirect spend, Cytiva uses the PunchOut
feature, supporting customers with level-two punchout catalogs
on their e-procurement marketplaces.
5© 2026 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC
HEADQUARTERS
INDUSTRY
WEBSITE
NUMBER OF EMPLOYEES
Cytiva
Marlborough, Massachusetts
Life Sciences
https://www.cytivalifesciences.com/e
n/us
15,000
Cytiva is a global biotechnology leader dedicated to helping the biopharmaceutical industry
discover and commercialize the next generation of therapeutics. Part of Danaher Corporation,
a global science and technology giant, Cytiva provides technical expertise and a broad
portfolio of tools, technologies, and services for developing, manufacturing, and delivering
transformative medicines to patients. As a recognized expert in antibody purification
technology, Cytiva has a 60-year track record in the biopharmaceutical industry. The company
is present in 41 countries, operating 36 manufacturing plants and 23 R&D innovation centers
around the world. Using its scientific knowledge and technical expertise, the company helps
biomanufacturers increase speed to market, reduce costs, and improve productivity.
© 2026 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material. 6
INDUSTRY
WEBSITE
NUMBER OF EMPLOYEES
Cytiva
Marlborough, Massachusetts
Life Sciences
https://www.cytivalifesciences.com/e
n/us
15,000
Cytiva is a global biotechnology leader dedicated to helping the biopharmaceutical industry
discover and commercialize the next generation of therapeutics. Part of Danaher Corporation,
a global science and technology giant, Cytiva provides technical expertise and a broad
portfolio of tools, technologies, and services for developing, manufacturing, and delivering
transformative medicines to patients. As a recognized expert in antibody purification
technology, Cytiva has a 60-year track record in the biopharmaceutical industry. The company
is present in 41 countries, operating 36 manufacturing plants and 23 R&D innovation centers
around the world. Using its scientific knowledge and technical expertise, the company helps
biomanufacturers increase speed to market, reduce costs, and improve productivity.
© 2026 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material. 6