Infographic - Maximizing the Impact of AI on HR Service Delivery by The Josh Bersin Co.
An infographic from The Josh Bersin Company shows how embedding AI in HR service delivery accelerates issue resolution, elevates employee experience, improves outcomes, and boosts productivity. Download the DocumentHR Technology | © 2025 The Josh Bersin Company
All rights reserved. Not for distribution. Licensed material.
Maximizing the Impact of AI on
HR Service Delivery
Legacy approaches that rely
on reactive ticketing and
case triage are no longer
sufficient. Embedding AI in
HR service delivery speeds
issue resolution, enhances
the employee experience,
improves outcomes, and
empowers every employee to
work more productively.
To learn more, see Maximizing the Impact of AI on HR Service Delivery. The full report includes:
• The four levels of HR maturity
• AI integration strategies for HR service
delivery
• A comparison of traditional and intelligent
HR service delivery
• Proven use cases and impact metrics for AI
• Actionable steps to success with AI
• Real-world examples of successful
implementations from large, global
companies
Creativity, Quality, Speed & Control
Impact
Completing actions
faster with AI
Making work smoother
and easier with AI
Accomplishing the right
outcomes with AI
Impacting performance
for every employee
Efficiency
Experience
Effectiveness
Employee
Productivity
AI as Email
Recommender
AI as Representative
Assistant
AI as HR Transaction
Associate
AI as Backend Enabler AI as Case Summarizer AI as Connector
Time reduction in
writing emails
Time reduction in
case preparation
Time reduction in HR
ticket handling
Increase in issue resolution
speed, resulting in higher
employee satisfaction
Increase in first-call resolution
due to better answers based on
the right information
Increase in manager
productivity due to improved
systems integration
95%80% 81%
30%33% 5%
Unlocking AI’s Potential: Four Categories of AI Impact
Proven Metrics for Using AI in HR Service Delivery
All rights reserved. Not for distribution. Licensed material.
Maximizing the Impact of AI on
HR Service Delivery
Legacy approaches that rely
on reactive ticketing and
case triage are no longer
sufficient. Embedding AI in
HR service delivery speeds
issue resolution, enhances
the employee experience,
improves outcomes, and
empowers every employee to
work more productively.
To learn more, see Maximizing the Impact of AI on HR Service Delivery. The full report includes:
• The four levels of HR maturity
• AI integration strategies for HR service
delivery
• A comparison of traditional and intelligent
HR service delivery
• Proven use cases and impact metrics for AI
• Actionable steps to success with AI
• Real-world examples of successful
implementations from large, global
companies
Creativity, Quality, Speed & Control
Impact
Completing actions
faster with AI
Making work smoother
and easier with AI
Accomplishing the right
outcomes with AI
Impacting performance
for every employee
Efficiency
Experience
Effectiveness
Employee
Productivity
AI as Email
Recommender
AI as Representative
Assistant
AI as HR Transaction
Associate
AI as Backend Enabler AI as Case Summarizer AI as Connector
Time reduction in
writing emails
Time reduction in
case preparation
Time reduction in HR
ticket handling
Increase in issue resolution
speed, resulting in higher
employee satisfaction
Increase in first-call resolution
due to better answers based on
the right information
Increase in manager
productivity due to improved
systems integration
95%80% 81%
30%33% 5%
Unlocking AI’s Potential: Four Categories of AI Impact
Proven Metrics for Using AI in HR Service Delivery