Warranty Management – Supplier recovery

Complete implementation▪ Completely modeled process for supplier recovery▪ Determination of reimburser using material vendor information▪ VSR checks for applicability of the claim for supplier recoveryIndependent modeling of dealer and supplier facing process▪ The supplier-facing process is modeled in a second action matrix, complete with its own claim status and available actions▪ Supplier recovery can be started independently of the status of processing towards the dealer▪ Dependencies between both sub-processes can easily be modeled.Extensive functionality▪ Data conversion (material numbers, local parts, …)▪ Item types can be added, converted to standard values or deleted for recovery▪ Supplier communication via EDI, mail or paper▪ Processing of supplier answers that cover multiple claims▪ Appeal process Download the Document