IQOS –Integrated Quality Optimization System:I QOS integrated Customer Complaint Handling & 8D

Solution Objectives▪ A systematic, continued product and process improvement by means of external occurred defects based on the 8D Method▪ Based on the VDA norm generating and processing external customer 8D-Report▪ Modular follow-up process▪ Reusable 8D reportsSolution Concept▪ Systematical support for the 8D problem solving process using quality notifications▪ 8D steps are consistent with the corrective actions and catalogue data (defect types, defect locations, causes, tasks) in notifications e.g. PDCA (Plan Do Check Act) Cycles▪ Handling and processing of several claims with common causes & corrective actions with linked 8D-Notification in claim notifications▪ 8D-Report via EXCEL-Formula based on VDA▪ The 8D Report contains all quality notification’s data Download the Document