Warranty Management – FIORI/UI5 Dealer Portal
▪ The Dealer Portal enables your service partners, service centers and dealers toeffectively and efficiently interact with your warranty department.▪ The Dealer Portal provides self-service capabilities for creating warranty claimsand subsequent business processes.▪ The Dealer Portal provides real time integration for the outside world to SAPwarranty processes in any system environment. Download the Document
▪ The Dealer Portal enables your service partners, service centers and dealers toeffectively and efficiently interact with your warranty department.▪ The Dealer Portal provides self-service capabilities for creating warranty claimsand subsequent business processes.▪ The Dealer Portal provides real time integration for the outside world to SAPwarranty processes in any system environment. SAP Automotive Consulting Solution (ACS)
Warranty Management –
FIORI/UI5 Dealer Portal
Warranty Management –
FIORI/UI5 Dealer Portal
2
Agenda
Benefits for the customer
Description of the Function
Function in the System
Source of Information
Agenda
Benefits for the customer
Description of the Function
Function in the System
Source of Information
3
Benefits for the customer
▪ Proven solutions/services of SAP Automotive Consulting
▪ Solutions already running productive at several customers
▪ Solutions and documentation are available in German and English
▪ Prompt and efficient implementation possible
▪ Defined timeframe for implementation
▪ Time savings lead to cost reductions, also internally for customers
Time
Cost
Solution
▪ Exact calculation of implementation cost. Implementation for fixed price
▪ 6 months of free follow up care operations for bug corrections starting at the date of installation
within the development landscape
▪ No additional ongoing costs (for example maintenance cost)
Benefits for the customer
▪ Proven solutions/services of SAP Automotive Consulting
▪ Solutions already running productive at several customers
▪ Solutions and documentation are available in German and English
▪ Prompt and efficient implementation possible
▪ Defined timeframe for implementation
▪ Time savings lead to cost reductions, also internally for customers
Time
Cost
Solution
▪ Exact calculation of implementation cost. Implementation for fixed price
▪ 6 months of free follow up care operations for bug corrections starting at the date of installation
within the development landscape
▪ No additional ongoing costs (for example maintenance cost)
4
Agenda
Benefits for the customer
Description of the Function
Function in the System
Source of Information
Agenda
Benefits for the customer
Description of the Function
Function in the System
Source of Information
5
Dealer Portal – Solution Overview
▪ The Dealer Portal enables your service partners, service centers and dealers to
effectively and efficiently interact with your warranty department.
▪ The Dealer Portal provides self-service capabilities for creating warranty claims
and subsequent business processes.
▪ The Dealer Portal provides real time integration for the outside world to SAP
warranty processes in any system environment.
Dealer Portal – Solution Overview
▪ The Dealer Portal enables your service partners, service centers and dealers to
effectively and efficiently interact with your warranty department.
▪ The Dealer Portal provides self-service capabilities for creating warranty claims
and subsequent business processes.
▪ The Dealer Portal provides real time integration for the outside world to SAP
warranty processes in any system environment.
6
Dealer Portal – Your Benefits
Seamless Integration
The dealer portal is seamlessly integrated with the SAP warranty module.
This means that existing SAP master data is utilized real time so that no
data is duplicated. Also, the warranty claim is created real time in the
SAP warranty application.
All warranty related data available in SAP (like material master data,
warranty policies or catalogues) are available in the portal.
Automatic validation and processing
Claims created in the portal can get validated against a rule framework
even before claim submission. This way the data quality of claims is
ensured, and dealers can get notified before claim submission that a
claim is not covered by warranty.
Fast and Transparent
With submission of the claim automated claim processing can get
triggered. If no manual intervention is needed the claim is processed
approved and posted instantly.
The dealer portal enables the dealer to track the claim processing status
in real-time. This way the dealer always has the overview over all his
claims and potential requested dealer activities like handing in parts,
photos or answering questions of the warranty processor.
Dealer Portal – Your Benefits
Seamless Integration
The dealer portal is seamlessly integrated with the SAP warranty module.
This means that existing SAP master data is utilized real time so that no
data is duplicated. Also, the warranty claim is created real time in the
SAP warranty application.
All warranty related data available in SAP (like material master data,
warranty policies or catalogues) are available in the portal.
Automatic validation and processing
Claims created in the portal can get validated against a rule framework
even before claim submission. This way the data quality of claims is
ensured, and dealers can get notified before claim submission that a
claim is not covered by warranty.
Fast and Transparent
With submission of the claim automated claim processing can get
triggered. If no manual intervention is needed the claim is processed
approved and posted instantly.
The dealer portal enables the dealer to track the claim processing status
in real-time. This way the dealer always has the overview over all his
claims and potential requested dealer activities like handing in parts,
photos or answering questions of the warranty processor.