Mewa Textile Services: Improving efficiency and enhancing customer satisfaction with SAP CX Solutions

Winner in the Customer Experience category for the 2025 Innovation Awards: MEWA, a rental workwear provider, faced outdated support models and staffing shortages. They automated service processes using SAP Sales Cloud, SAP Service Cloud, SAP Commerce Cloud, and SAP Business AI, reducing ticket processing time, enhancing customer satisfaction, and achieving significant cost savings. This transformation sustained their service model despite workforce challenges. Download the Document