SAP Customer Experience ISO 27701 Certificate

Operations of the SAP Customer Experience (SAP Cloud for Customer, SAP Sales Cloud Version 2, SAPService Cloud Version 2, SAP Enterprise Service Management, SAP Commerce Cloud, SAP EngagementCloud) cloud solutions as PII Controller and PII Processor, in accordance with the Statement of Applicability(SoA) Version 6.4 dated, April 23rd, 2026, and in association with the ISO/IEC 27001 certificate: CERT-001806 Download the Document

C E R T I F I C A T EMSECB hereby certifies that the management system ofSAP SEDietmar-Hopp-Allee 16, Walldorf, 69190, GERMANYHas been assessed and found to be in accordance with the management systemrequirements inISO/IEC 27701:2019Certification Scope:Operations of the SAP Customer Experience (SAP Cloud for Customer, SAP Sales Cloud Version 2, SAPService Cloud Version 2, SAP Enterprise Service Management, SAP Commerce Cloud, SAP EngagementCloud) cloud solutions as PII Controller and PII Processor, in accordance with the Statement of Applicability(SoA) Version 6.4 dated, April 23rd, 2026, and in association with the ISO/IEC 27001 certificate:CERT-001806Dren Krasniqi, Compliance DirectorCertificate No. CERT-001810Certified since 2025-06-02Valid from 2026-06-01Valid until 2027-05-31MSECBThis certificate is subject to annual audits and can be validated by email request at:info@msecb.com1555 boul de l'Avenir, Bureau 306Laval, QC H7S 2N5, CANADAPhone: +1-844-426-7322www.msecb.com