Getlink: Overcoming challenges with clear guidance
Learn how Getlink was able to resolve an implementation issue with help from the technical support team from SAP Enterprise Support. Download the DocumentINTERNAL – SAP Only (delete if public)
“After upgrading to a new version of
SAP S/4HANA Cloud Private Edition, we
encountered a challenge that disrupted
our financial processes. The technical
support team from SAP Enterprise Support
identified the root cause—that our custom
code was inactivated during the upgrade.
Their clear guidance and technical insight
were key to overcoming this challenge.”
Gilles Grevet, Chief of MIS Projects, Getlink SE
98461enUS (25/07) © 2025 SAP SE or an SAP affiliate company. sap.com/terms-of-use
Getlink SE
Paris, France
www.getlinkgroup.com
Industry
Travel and
transportation
Employees
~3,600
Products and services
Passenger transport and
logistics and freight services
Featured services
SAP Enterprise Support
offerings
“After upgrading to a new version of
SAP S/4HANA Cloud Private Edition, we
encountered a challenge that disrupted
our financial processes. The technical
support team from SAP Enterprise Support
identified the root cause—that our custom
code was inactivated during the upgrade.
Their clear guidance and technical insight
were key to overcoming this challenge.”
Gilles Grevet, Chief of MIS Projects, Getlink SE
98461enUS (25/07) © 2025 SAP SE or an SAP affiliate company. sap.com/terms-of-use
Getlink SE
Paris, France
www.getlinkgroup.com
Industry
Travel and
transportation
Employees
~3,600
Products and services
Passenger transport and
logistics and freight services
Featured services
SAP Enterprise Support
offerings