SAP Crystal Server - Support Options
SAP Enterprise Support offers 24x7 advisory services, continuous quality checks, and global message processing for priority issues. It ensures continuous improvement and innovation through software upgrades and legal updates, enhancing customer satisfaction and operational efficiency. Download the DocumentApplies to
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SAP Support Options
SAP Crystal Server 2025 (user) and SAP Crystal Server 2025 (CS)
Option SAP Enterprise Support
Service level agreement covering priority one and two customer messages
along with top priority one issues (such as a go-live showstopper) X
24x7 Support advisory center as a direct communication channel to SAP,
handling important inquiries concerning consulting, support, and scheduling
CQCs
X
Continuous quality checks (CQCs) as proactive technical quality
assessments during implementation, operation, and upgrades X
SAP Solution Manager, enterprise edition, with extended functionality for
deployment, operation, and continuous improvement and innovation of
SAP solutions
X
Continuous improvement and innovation like software upgrades, technology
updates, legal changes X
Problem resolution with global message processing for customer messages
of priority one and 24x7 access to the SAP Notes service X
Knowledge transfer as part of the community using the SAP Service
Marketplace extranet and with specialized offerings for SAP Customer
Competence Center locations
X
© 2025 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on
www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material.
SAP Support Options
SAP Crystal Server 2025 (user) and SAP Crystal Server 2025 (CS)
Option SAP Enterprise Support
Service level agreement covering priority one and two customer messages
along with top priority one issues (such as a go-live showstopper) X
24x7 Support advisory center as a direct communication channel to SAP,
handling important inquiries concerning consulting, support, and scheduling
CQCs
X
Continuous quality checks (CQCs) as proactive technical quality
assessments during implementation, operation, and upgrades X
SAP Solution Manager, enterprise edition, with extended functionality for
deployment, operation, and continuous improvement and innovation of
SAP solutions
X
Continuous improvement and innovation like software upgrades, technology
updates, legal changes X
Problem resolution with global message processing for customer messages
of priority one and 24x7 access to the SAP Notes service X
Knowledge transfer as part of the community using the SAP Service
Marketplace extranet and with specialized offerings for SAP Customer
Competence Center locations
X