FAQ Document: SAP Customer Checkout, cloud edition
This document covers the most frequently asked questions about SAP Customer Checkout, cloud edition. Download the DocumentPUBLIC
SAP Customer Checkout, cloud edition
Frequently Asked Questions
March 2026
SAP Customer Checkout, cloud edition
Frequently Asked Questions
March 2026
© 2025 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material. 2 / 17
Table of Contents
General Questions ................................................................................................................................................ 5
1. What is SAP Customer Checkout, cloud edition? ............................................................................................................................ 5
2. When is SAP Customer Checkout, cloud edition available? ................................................................................................. 5
3. How can I get SAP Customer Checkout, cloud edition? ............................................................................................................ 5
4. In which countries/ regions is the SAP Customer Checkout, cloud edition available? ............................. 5
5. What languages are supported for SAP Customer Checkout, cloud edition? ..................................................... 5
6. How can I get access to a test system of SAP Customer Checkout, cloud edition? ....................................... 6
Functional & Technical ....................................................................................................................................... 6
7. What is the difference of SAP Customer Checkout, cloud edition and SAP Customer Checkout
on-premise version? ................................................................................................................................................................................................................ 6
8. What is the benefit of moving SAP Customer Checkout on-premise version to the SAP Customer
Checkout, cloud edition? Why should I update? ......................................................................................................................................... 7
9. Which functionalities are supported in the SAP Customer Checkout, cloud edition? Are there
new functionalities available in SAP Customer Checkout, cloud edition compared to the on-premise
version? ................................................................................................................................................................................................................................................ 7
10. Can customers use SAP Customer Checkout on-premise and SAP Customer Checkout, cloud
edition together? ........................................................................................................................................................................................................................ 7
11. What are the key benefits of SAP Customer Checkout, cloud edition? .................................................................. 7
12. Is the SAP Customer Checkout, cloud edition available as Private or Public Cloud? .............................. 8
13. How is the scalability of SAP Customer Checkout, cloud edition? Is auto-scaling supported? ..... 8
14. Is SAP Customer Checkout, cloud edition a suitable solution, if I am customer and need a POS
system with offline functionality and weak bandwidth? .................................................................................................................... 8
15. When we say SAP Customer Checkout PoS remains On-premise - what is the implication for
customers - Will they need to deploy a server at each store? ....................................................................................................... 8
16. Are there any restrictions with the Generic Article/Variant data model to support Fashion? ............. 8
17. Does SAP Customer Checkout, cloud edition support receipt scanning at check-out gates? .............. 9
Costs & Pricing ......................................................................................................................................................... 9
18. How is the pricing of SAP Customer Checkout, cloud edition? ............................................................................................ 9
19. How is the counting calculated for SAP Customer Checkout, cloud edition? Are the costs per
month, or year? ............................................................................................................................................................................................................................. 9
20. When do I have to order the extra documents or an extra production tenant? ............................................... 11
21. Will existing customers get any discount or transition incentives when migrating the SAP
Customer Checkout on-premise version to SAP Customer Checkout, cloud edition? ....................................... 12
22. How are the POS devices count in the metering for SAP Customer Checkout, cloud edition? ........ 12
Support & Maintenance ................................................................................................................................... 12
23. How is the support of SAP Customer Checkout, cloud edition? ...................................................................................... 12
24. How long is the SAP Customer Checkout on-premise version supported? .......................................................... 13
25. How long can I buy the SAP Customer Checkout on-premise version? .................................................................... 13
26. Can existing customers (of the SAP Customer Checkout on-premise version) still purchase on-
premise licenses if they need additional licenses? ............................................................................................................................... 13
27. I am a customer, and need more than one test tenant. What do I need to do?.................................................. 13
28. How can I get notified about the cloud availability of my system? ............................................................................... 14
Migration ................................................................................................................................................................... 14
29. Migration: How is the migration of SAP Customer Checkout on-premise version to SAP Customer
Checkout, cloud edition? ................................................................................................................................................................................................. 14
Table of Contents
General Questions ................................................................................................................................................ 5
1. What is SAP Customer Checkout, cloud edition? ............................................................................................................................ 5
2. When is SAP Customer Checkout, cloud edition available? ................................................................................................. 5
3. How can I get SAP Customer Checkout, cloud edition? ............................................................................................................ 5
4. In which countries/ regions is the SAP Customer Checkout, cloud edition available? ............................. 5
5. What languages are supported for SAP Customer Checkout, cloud edition? ..................................................... 5
6. How can I get access to a test system of SAP Customer Checkout, cloud edition? ....................................... 6
Functional & Technical ....................................................................................................................................... 6
7. What is the difference of SAP Customer Checkout, cloud edition and SAP Customer Checkout
on-premise version? ................................................................................................................................................................................................................ 6
8. What is the benefit of moving SAP Customer Checkout on-premise version to the SAP Customer
Checkout, cloud edition? Why should I update? ......................................................................................................................................... 7
9. Which functionalities are supported in the SAP Customer Checkout, cloud edition? Are there
new functionalities available in SAP Customer Checkout, cloud edition compared to the on-premise
version? ................................................................................................................................................................................................................................................ 7
10. Can customers use SAP Customer Checkout on-premise and SAP Customer Checkout, cloud
edition together? ........................................................................................................................................................................................................................ 7
11. What are the key benefits of SAP Customer Checkout, cloud edition? .................................................................. 7
12. Is the SAP Customer Checkout, cloud edition available as Private or Public Cloud? .............................. 8
13. How is the scalability of SAP Customer Checkout, cloud edition? Is auto-scaling supported? ..... 8
14. Is SAP Customer Checkout, cloud edition a suitable solution, if I am customer and need a POS
system with offline functionality and weak bandwidth? .................................................................................................................... 8
15. When we say SAP Customer Checkout PoS remains On-premise - what is the implication for
customers - Will they need to deploy a server at each store? ....................................................................................................... 8
16. Are there any restrictions with the Generic Article/Variant data model to support Fashion? ............. 8
17. Does SAP Customer Checkout, cloud edition support receipt scanning at check-out gates? .............. 9
Costs & Pricing ......................................................................................................................................................... 9
18. How is the pricing of SAP Customer Checkout, cloud edition? ............................................................................................ 9
19. How is the counting calculated for SAP Customer Checkout, cloud edition? Are the costs per
month, or year? ............................................................................................................................................................................................................................. 9
20. When do I have to order the extra documents or an extra production tenant? ............................................... 11
21. Will existing customers get any discount or transition incentives when migrating the SAP
Customer Checkout on-premise version to SAP Customer Checkout, cloud edition? ....................................... 12
22. How are the POS devices count in the metering for SAP Customer Checkout, cloud edition? ........ 12
Support & Maintenance ................................................................................................................................... 12
23. How is the support of SAP Customer Checkout, cloud edition? ...................................................................................... 12
24. How long is the SAP Customer Checkout on-premise version supported? .......................................................... 13
25. How long can I buy the SAP Customer Checkout on-premise version? .................................................................... 13
26. Can existing customers (of the SAP Customer Checkout on-premise version) still purchase on-
premise licenses if they need additional licenses? ............................................................................................................................... 13
27. I am a customer, and need more than one test tenant. What do I need to do?.................................................. 13
28. How can I get notified about the cloud availability of my system? ............................................................................... 14
Migration ................................................................................................................................................................... 14
29. Migration: How is the migration of SAP Customer Checkout on-premise version to SAP Customer
Checkout, cloud edition? ................................................................................................................................................................................................. 14
© 2025 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material. 3 / 17
30. Is there any support for data migration of old receipts data (to support customer returns) from
other POS systems into SAP Customer Checkout, cloud edition? .......................................................................................... 14
Integration ............................................................................................................................................................... 14
31. Is “Retail” required to use SAP Customer Checkout, cloud edition, or is SAP S/4HANA ERP
enough?............................................................................................................................................................................................................................................. 14
32. Do we have a list of the available API's to integrate SAP Customer Checkout, cloud edition with
SAP S/4HANA Public Cloud? ........................................................................................................................................................................................ 15
33. Does SAP Customer Checkout, cloud edition support a customer or history look up feature? Is
there an integration to SAP Customer Data Platform (SAP CDP)? .......................................................................................... 15
34. Is there an integration with SAP Commerce Cloud especially for gift cards? ..................................................... 15
35. Is there an integration with SAP SuccessFactors to bring in employee data and support
employee punch-in/ punch-out? ............................................................................................................................................................................. 15
36. Can we have updated E2E integrated Demo scenario including SAP Customer Checkout, cloud
edition and SAP S/4HANA integrated together? And also scenarios integrated with SAP OPP, SAP
OSTA, SAP CAR, and others? ........................................................................................................................................................................................ 15
Extensions & Plug-ins ........................................................................................................................................ 15
37. Will partner plug-ins and extension be compatible with the SAP Customer Checkout, cloud
edition? .............................................................................................................................................................................................................................................. 15
38. For Customer who want to develop an add-on on top of SAP Customer Checkout, cloud edition,
is there a TDD license required? ............................................................................................................................................................................... 16
39. How to approach the release to a new country if the solution has to be registered to the
government. .................................................................................................................................................................................................................................. 16
40. Partner: Is there any early adopter or beta version available for SAP Customer Checkout, cloud
edition for partners to test or integrate plug-ins and more? ........................................................................................................ 16
30. Is there any support for data migration of old receipts data (to support customer returns) from
other POS systems into SAP Customer Checkout, cloud edition? .......................................................................................... 14
Integration ............................................................................................................................................................... 14
31. Is “Retail” required to use SAP Customer Checkout, cloud edition, or is SAP S/4HANA ERP
enough?............................................................................................................................................................................................................................................. 14
32. Do we have a list of the available API's to integrate SAP Customer Checkout, cloud edition with
SAP S/4HANA Public Cloud? ........................................................................................................................................................................................ 15
33. Does SAP Customer Checkout, cloud edition support a customer or history look up feature? Is
there an integration to SAP Customer Data Platform (SAP CDP)? .......................................................................................... 15
34. Is there an integration with SAP Commerce Cloud especially for gift cards? ..................................................... 15
35. Is there an integration with SAP SuccessFactors to bring in employee data and support
employee punch-in/ punch-out? ............................................................................................................................................................................. 15
36. Can we have updated E2E integrated Demo scenario including SAP Customer Checkout, cloud
edition and SAP S/4HANA integrated together? And also scenarios integrated with SAP OPP, SAP
OSTA, SAP CAR, and others? ........................................................................................................................................................................................ 15
Extensions & Plug-ins ........................................................................................................................................ 15
37. Will partner plug-ins and extension be compatible with the SAP Customer Checkout, cloud
edition? .............................................................................................................................................................................................................................................. 15
38. For Customer who want to develop an add-on on top of SAP Customer Checkout, cloud edition,
is there a TDD license required? ............................................................................................................................................................................... 16
39. How to approach the release to a new country if the solution has to be registered to the
government. .................................................................................................................................................................................................................................. 16
40. Partner: Is there any early adopter or beta version available for SAP Customer Checkout, cloud
edition for partners to test or integrate plug-ins and more? ........................................................................................................ 16
© 2025 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material. 4 / 17
Point-of-sale (POS) systems have evolved far beyond their original purpose of handling
payments. In today’s fast-paced and interconnected business environment, a POS system is
at the heart of a complex ecosystem, playing a critical role in delivering exceptional
customer experiences and driving business growth. The modern POS landscape requires
integration with enterprise systems like ERP, support for various payment methods and the
flexibility to adapt to emerging trends like self-checkout. It must seamlessly work across
different devices, support omnichannel sales, and deliver loyalty and personalized
experiences for a unified customer journey. Adding to this complexity, businesses need a
solution that is ready for global operations, complies with varying local regulations, and runs
as a scalable cloud solution. This ensures the system remains up-to-date, secure, and
operational without interruptions. Introducing SAP Customer Checkout, cloud edition—the
latest POS software from SAP. Designed to meet the dynamic needs of modern businesses,
it offers a future-ready solution that integrates seamlessly with your SAP ERP system,
supports all common POS requirements, and empowers you to deliver exceptional
experiences to your customers, no matter where they are.
This document covers the most frequently asked questions about SAP Customer Checkout,
cloud edition.
Please be aware that the information in this document is not a commitment, promise
or legal obligation to deliver any material, code or functionality.
Point-of-sale (POS) systems have evolved far beyond their original purpose of handling
payments. In today’s fast-paced and interconnected business environment, a POS system is
at the heart of a complex ecosystem, playing a critical role in delivering exceptional
customer experiences and driving business growth. The modern POS landscape requires
integration with enterprise systems like ERP, support for various payment methods and the
flexibility to adapt to emerging trends like self-checkout. It must seamlessly work across
different devices, support omnichannel sales, and deliver loyalty and personalized
experiences for a unified customer journey. Adding to this complexity, businesses need a
solution that is ready for global operations, complies with varying local regulations, and runs
as a scalable cloud solution. This ensures the system remains up-to-date, secure, and
operational without interruptions. Introducing SAP Customer Checkout, cloud edition—the
latest POS software from SAP. Designed to meet the dynamic needs of modern businesses,
it offers a future-ready solution that integrates seamlessly with your SAP ERP system,
supports all common POS requirements, and empowers you to deliver exceptional
experiences to your customers, no matter where they are.
This document covers the most frequently asked questions about SAP Customer Checkout,
cloud edition.
Please be aware that the information in this document is not a commitment, promise
or legal obligation to deliver any material, code or functionality.