Customer Appreciation Network Terms and Conditions
The Customer Appreciation Network is a rewards program offered by SAP for SAP customers that allows program members to earn points through various activities. The points allow program members to reach new tiers and each tier achievement unlocks new rewards and benefits. Download the Document1. **PROGRAM OVERVIEW**
The Customer Appreciation Network is a rewards program offered by SAP for SAP customers
that allows program members to earn points through various activities. The points allow program
members to reach new tiers and each tier achievement unlocks new rewards and benefits.
2. **MEMBERSHIP**
- 2.1 Eligibility: The Program is open to individuals who have experience with SAP solutions within
the course of their employment and who are at least 18 years old and reside in a jurisdiction that
permits participation in the Program.
- 2.2 Enrollment: To participate, individuals must enroll in the Program by completing the
registration process using a valid business email address.
- 2.3 Account: Each program member will have an account ("Account") to track their points, tier
status and rewards. Only one Account is permitted per person.
2.4 SAP customers who take part in the Customer Appreciation Network and who obtain
advantages through this must not use advantages to unlawfully influence actions and decisions by
providing, offering, promising, or authorizing these advantages or their equivalent
either directly or indirectly to one of the following parties:
the advantage of this person
The Customer Appreciation Network is a rewards program offered by SAP for SAP customers
that allows program members to earn points through various activities. The points allow program
members to reach new tiers and each tier achievement unlocks new rewards and benefits.
2. **MEMBERSHIP**
- 2.1 Eligibility: The Program is open to individuals who have experience with SAP solutions within
the course of their employment and who are at least 18 years old and reside in a jurisdiction that
permits participation in the Program.
- 2.2 Enrollment: To participate, individuals must enroll in the Program by completing the
registration process using a valid business email address.
- 2.3 Account: Each program member will have an account ("Account") to track their points, tier
status and rewards. Only one Account is permitted per person.
2.4 SAP customers who take part in the Customer Appreciation Network and who obtain
advantages through this must not use advantages to unlawfully influence actions and decisions by
providing, offering, promising, or authorizing these advantages or their equivalent
either directly or indirectly to one of the following parties:
the advantage of this person
- 3.1 Points: Program members can earn points ("Points") through various activities, such as
providing a reference, answering surveys, and other advocacy activities. Opportunities to receive
program member can choose to
participate.
- 3.2 Point Value: Points have no cash value and cannot be redeemed for cash. The value of Points
is determined by SAP and can be modified at any time.
- 3.3 Expiration: Points balance will reset every year beginning January 1. However, the tier status
will remain through year 2. For the avoidance of doubt, if top tier status is achieved in November,
the program member will have that status for the remainder of that year and through the following
year.
4. **REDEEMING REWARDS**
- 4.1 Rewards: Program members can redeem ("Rewards") available to them at their tier status,
which may include discounts, merchandise, or other promotional items.
- 4.2 Redemption Process: Rewards can be redeemed through the Customer Appreciation
Network Portal
- 4.3 Availability: Rewards are subject to availability and substitution. The Company reserves the
right to modify or discontinue Rewards at any time.
5. **TERMINATION AND FORFEITURE**
- 5.1 Termination: SAP may terminate Program member's Account for any reason, including but
not limited to violation of these Terms and Conditions, fraudulent activity, or inactivity for a period
of one year or more.
- 5.2 Forfeiture: Upon termination of an Account, all Points in the Account and tier status will be
forfeited.
6. **WAIVER OF LIABILITY
SAP and its affiliates, successors, and assigns, as well as their respective employees, officers,
directors, and agents are excluded from any and all liabilities, claims, and demands of whatever
kind or nature, either in law or in equity, that may arise, directly or indirectly from the program.
SAP is not responsible for any errors, delays, or failures in relation to the Program, including but not
limited to technical issues, lost or stolen Points, or unauthorized access to an Account.
3. **EARNING POINTS**
providing a reference, answering surveys, and other advocacy activities. Opportunities to receive
program member can choose to
participate.
- 3.2 Point Value: Points have no cash value and cannot be redeemed for cash. The value of Points
is determined by SAP and can be modified at any time.
- 3.3 Expiration: Points balance will reset every year beginning January 1. However, the tier status
will remain through year 2. For the avoidance of doubt, if top tier status is achieved in November,
the program member will have that status for the remainder of that year and through the following
year.
4. **REDEEMING REWARDS**
- 4.1 Rewards: Program members can redeem ("Rewards") available to them at their tier status,
which may include discounts, merchandise, or other promotional items.
- 4.2 Redemption Process: Rewards can be redeemed through the Customer Appreciation
Network Portal
- 4.3 Availability: Rewards are subject to availability and substitution. The Company reserves the
right to modify or discontinue Rewards at any time.
5. **TERMINATION AND FORFEITURE**
- 5.1 Termination: SAP may terminate Program member's Account for any reason, including but
not limited to violation of these Terms and Conditions, fraudulent activity, or inactivity for a period
of one year or more.
- 5.2 Forfeiture: Upon termination of an Account, all Points in the Account and tier status will be
forfeited.
6. **WAIVER OF LIABILITY
SAP and its affiliates, successors, and assigns, as well as their respective employees, officers,
directors, and agents are excluded from any and all liabilities, claims, and demands of whatever
kind or nature, either in law or in equity, that may arise, directly or indirectly from the program.
SAP is not responsible for any errors, delays, or failures in relation to the Program, including but not
limited to technical issues, lost or stolen Points, or unauthorized access to an Account.
3. **EARNING POINTS**
7. **WARRANTIES
SAP MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE Customer
Appreciation Network Program.
8. **MODIFICATION AND TERMINATION OF THE PROGRAM
SAP reserves the right to modify, suspend, or terminate the Program or these Terms and
Conditions at any time without notice.
9. ** PRIVACY STATEMENT
SAP may also collect and process personal data about the program members. If you want to learn
10 ** APPLICABLE LAW
For residents of the United States or Canada, these Terms and Conditions shall be governed by
and construed in accordance with the laws of the State of New York, without giving effect to its
principles or rules regarding conflicts of laws, and the sole venue for all disputes arising out of or in
connection with the Event is New York, New York, and if you, the program member, are a resident
of any other country or jurisdiction, these Terms and Conditions shall be governed by and
construed in accordance with the laws of Germany and the sole venue for all disputes arising out of
or in connection with the Event is Karlsruhe, Germany.
11. CONFIDENTIAL AND PROPRIETARY INFORMATION
Program members agree not to provide SAP with any confidential or proprietary information that
the program member or the owner of the information do not intend to become public. By
submitting such information, the Program member expressly waive any trade secret or other
confidentiality rights with respect to such User Content.
Furthermore, confidential information includes all information that a party receives from third
parties and is obliged to handle as confidential if this information has been identified as
confidential as described above.
SAP may, during the Customer Appreciation Network program share with program members SAP
Confidential Information which shall mean all information that SAP protects against unrestricted
disclosure to others, furnished by SAP or its Representatives (i) is identified as confidential,
internal, or proprietary at the time of disclosure, or (ii) should reasonably be understood to be
confidential at the time of disclosure given the nature of the information and the circumstances
surrounding its disclosure.
Program members shall (i) maintain Confidential Information in strict confidence (ii) not to disclose
or reveal any Confidential Information to any person other than its Representatives on a need-to-
know basis and only to the extent necessary to accomplish the intent of this Customer
Appreciation Network program and who are under obligations of confidentiality substantially
similar to those set forth herein (iii) not use or reproduce the Confidential Information in any form
except as required to accomplish the intent of the Customer Appreciation Network.
Inclusion in the Customer Appreciation Network does not give rise to any rights to patents,
copyrights, or any other intellectual property of SAP or the program member. This also applies to
the rights of persons involved to information of the other party that was exchanged within the
framework of the reference customer program.
© 2025 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material.
SAP MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE Customer
Appreciation Network Program.
8. **MODIFICATION AND TERMINATION OF THE PROGRAM
SAP reserves the right to modify, suspend, or terminate the Program or these Terms and
Conditions at any time without notice.
9. ** PRIVACY STATEMENT
SAP may also collect and process personal data about the program members. If you want to learn
10 ** APPLICABLE LAW
For residents of the United States or Canada, these Terms and Conditions shall be governed by
and construed in accordance with the laws of the State of New York, without giving effect to its
principles or rules regarding conflicts of laws, and the sole venue for all disputes arising out of or in
connection with the Event is New York, New York, and if you, the program member, are a resident
of any other country or jurisdiction, these Terms and Conditions shall be governed by and
construed in accordance with the laws of Germany and the sole venue for all disputes arising out of
or in connection with the Event is Karlsruhe, Germany.
11. CONFIDENTIAL AND PROPRIETARY INFORMATION
Program members agree not to provide SAP with any confidential or proprietary information that
the program member or the owner of the information do not intend to become public. By
submitting such information, the Program member expressly waive any trade secret or other
confidentiality rights with respect to such User Content.
Furthermore, confidential information includes all information that a party receives from third
parties and is obliged to handle as confidential if this information has been identified as
confidential as described above.
SAP may, during the Customer Appreciation Network program share with program members SAP
Confidential Information which shall mean all information that SAP protects against unrestricted
disclosure to others, furnished by SAP or its Representatives (i) is identified as confidential,
internal, or proprietary at the time of disclosure, or (ii) should reasonably be understood to be
confidential at the time of disclosure given the nature of the information and the circumstances
surrounding its disclosure.
Program members shall (i) maintain Confidential Information in strict confidence (ii) not to disclose
or reveal any Confidential Information to any person other than its Representatives on a need-to-
know basis and only to the extent necessary to accomplish the intent of this Customer
Appreciation Network program and who are under obligations of confidentiality substantially
similar to those set forth herein (iii) not use or reproduce the Confidential Information in any form
except as required to accomplish the intent of the Customer Appreciation Network.
Inclusion in the Customer Appreciation Network does not give rise to any rights to patents,
copyrights, or any other intellectual property of SAP or the program member. This also applies to
the rights of persons involved to information of the other party that was exchanged within the
framework of the reference customer program.
© 2025 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material.