Limited engagement with SAP Ariba training materials results in increased support tickets for basic issues, straining support teams and hindering user productivity. Nationalgrid needs a solution to improve training accessibility and reduce support requests. Additionally, lengthy and complex specification documents hinder stakeholders' ability to quickly find vital information. The current manual creation of knowledge articles is inefficient and leads to quality inconsistencies. Proposed solutions include an AI-driven assistant for real-time support, intelligent summarization of extensive documents, and automated knowledge article creation using generative AI to enhance overall efficiency and user experience. - 5458
Download the Document