Komatsu North America's KView platform struggled with slow, manual issue resolution, impacting user productivity and increasing IT workload. The KView Assistant, an AI chatbot using SAP BTP, streamlined support by answering common questions, troubleshooting, and automating ticket submissions. This reduced IT workload, accelerated resolution, and improved user experience. The successful transformation will lead to further automation, including AI agents performing tasks like retrieving orders and creating quotes. - 5451
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