Finalist in the AI Excellence category: Cirque du Soleil receives numerous monthly inquiries about invoice statuses from customers and vendors, handled manually by AP Specialists. This manual process is labor-intensive and inefficient. The goal of the project was to implement Generative AI to analyze and determine the root cause of delayed invoice payments, allowing for prompt responses to inquiries. This automation aims to streamline AP workflows, eliminate payment processing delays, and enhance customer and vendor satisfaction. Entry ID#5337
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