Sharjah Electricity, Water and Gas Authority (SEWA) - SAP Innovation Awards 2025

SEWA's AI-powered digital self-service platform revolutionizes customer experience by delivering seamless engagement across web and mobile for mass market and enterprise users. Integrated with SEW’s SmartWX platform, it offers account management, billing, real-time usage insights, and an AI-driven chatbot, enhancing service efficiency and reducing support overhead - 5304. Download the Document