Thames Water Utilities Limited - SAP Innovation Awards 2025

Thames Water transformed critical processes by implementing an SAP Fiori-driven system with BTP-based workflows for better control, reporting, and approvals. This streamlined process reduced Average Handling Time (AHT), eliminated unnecessary requests, and delivered financial benefits, including £1.05m from Leak Allowance and £1.15m from Annual Refund. Entry #5357 Download the Document