Managing supplier grievances via calls and emails lacked a standard SAP solution, and Tata needed manual effort to collect NFA data from SAP Ariba, causing delays. Suppliers couldn’t request advance payments directly from SAP Ariba. Additionally, the employee self-service legacy solution was restricted to Internet Explorer, limiting access and security, with no real-time SAP integration leading to inefficiencies and a lack of mobile access hindering user experience. The implementation of a centralized SAP Business Technology Platform (BTP) solution automated vendor grievance resolution and clear communication, integrated SAP Ariba with SAP BTP to streamline NFA processing, and enabled suppliers to request advance payments directly via a BTP app. The BTP app for Employee self-service provided a mobile-friendly, one-pager application for quick request creation and approvals. This made approvals faster and easier, reduced delays and hassle with the NFA system, streamlined grievance resolution through a centralized dashboard, ensured secure, on-the-go access, and improved the overall employee experience by modernizing applications, boosting satisfaction, agility, and scalability. - 5243
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