DTE Energy - SAP Innovation Awards 2025

DTE Energy, aiming to address evolving energy demands and inclusivity, implemented a digital customer experience platform. This initiative, powered by SAP Self Service Accelerator for Utilities by SEW, streamlined operations, enhanced financial assistance for low-income customers, and boosted customer satisfaction. The modular platform offers scalability and integration, optimizing collection processes and supporting future technological advances. - 5233 Download the Document