Servicio Público de Empleo Estatal (SEPE) - SAP Innovation Awards 2025
SEPE adopted a modern tool successfully implementing the SAP S/4HANA Public Sector for tax, social services, and payment processing solution based on SAP S/4HANA technology platform, natively though for this business scenario. The new platform integrates the different SEPE and other governmental solutions for having a citizen integrated 360 vision from a social services point of view. The managed data be converted into a very useful information for other public organizations. Download the DocumentPUBLIC
Entry Pitch Deck
Servicio Público de Empleo Estatal (SEPE)
Angelines Turón Turón
Public Sector
Transforming the Public Unemployment Benefits
and Subsidy Management with SAP Social Services
Management
Entry Pitch Deck
Servicio Público de Empleo Estatal (SEPE)
Angelines Turón Turón
Public Sector
Transforming the Public Unemployment Benefits
and Subsidy Management with SAP Social Services
Management
COMPANY NAME:
HEADQUARTERS:
INDUSTRY:
WEBSITE:
NUMBER OF EMPLOYEES:
Company information
2
Servicio Público de Empleo Estatal
(SEPE)
Madrid, Spain
Public Sector
https://www.sepe.es
9.000
SEPE: Transforming Employment with Digital Innovation
The ‘Servicio Público de Empleo Estatal’ (SEPE), founded in 1978, is the key pillar of Spain’s National
Employment System. As an autonomous body under the Ministry of Labour and Social Economy, its
mission is clear: to drive employment policies, manage unemployment benefits, and provide strategic
labor market insights.
With a structure that combines centralized management and decentralized execution, SEPE adapts to
territorial realities to ensure efficient and equitable coverage across the country.
Service Network:
• 52 provincial offices.
• Offices in all 50 provinces, plus Ceuta and Melilla.
• Telephone services for information and appointment scheduling.
Commitment to Society
SEPE serves a diverse community, ensuring that its solutions have a positive impact on:
• Active workers and long-term unemployed individuals.
• Entrepreneurs with innovative ideas.
• Young people seeking job opportunities.
• Companies in need of talent and growth support.
With a strong focus on digitalization and efficiency, SEPE continues to evolve, offering faster, more
accessible, and personalized services.
PUBLIC
HEADQUARTERS:
INDUSTRY:
WEBSITE:
NUMBER OF EMPLOYEES:
Company information
2
Servicio Público de Empleo Estatal
(SEPE)
Madrid, Spain
Public Sector
https://www.sepe.es
9.000
SEPE: Transforming Employment with Digital Innovation
The ‘Servicio Público de Empleo Estatal’ (SEPE), founded in 1978, is the key pillar of Spain’s National
Employment System. As an autonomous body under the Ministry of Labour and Social Economy, its
mission is clear: to drive employment policies, manage unemployment benefits, and provide strategic
labor market insights.
With a structure that combines centralized management and decentralized execution, SEPE adapts to
territorial realities to ensure efficient and equitable coverage across the country.
Service Network:
• 52 provincial offices.
• Offices in all 50 provinces, plus Ceuta and Melilla.
• Telephone services for information and appointment scheduling.
Commitment to Society
SEPE serves a diverse community, ensuring that its solutions have a positive impact on:
• Active workers and long-term unemployed individuals.
• Entrepreneurs with innovative ideas.
• Young people seeking job opportunities.
• Companies in need of talent and growth support.
With a strong focus on digitalization and efficiency, SEPE continues to evolve, offering faster, more
accessible, and personalized services.
PUBLIC
CHALLENGE: SOLUTION: OUTCOME:
The leading technological platform for optimal social coverage
by the General State Administration.
MONTHLY MANAGED BENEFITS MONTHLY PAYMENTS BUSINESS USER PRODUCTIVITY
125K
Servicio Público Estatal de Empleo
1.800M € +20%
From a functional point of view, SEPE aimed
to harmonize the social benefits management
avoiding errors and preventing fraud in
payment processes.
Technical infrastructure was drastically
decreased to ensure the scalability using the
SAP Cloud capabilities
SEPE adopted a modern tool successfully
implementing the SAP S/4HANA Public Sector
for tax, social services, and payment
processing solution based on SAP S/4HANA
technology platform, natively for this business
scenario.
The new platform integrates the different
SEPE and other governmental solutions for
having a citizen integrated 360 vision from a
social services point of view.
The managed data be converted into a very
useful information for other public
organizations.
Prior to implementing SAP Social Services
Management, the social benefits management
was based in a huge calculations at the end of
each month. With SAP solution, every benefit
is calculated in real time, helping treasury
planification, citizen knowledge
9000 public employees work with a unique
procedure regarding the benefit approval
process and having a unique citizen view from
the social point of view.
SAP automates the approval decision for each
requested benefit, avoiding the human error.
The leading technological platform for optimal social coverage
by the General State Administration.
MONTHLY MANAGED BENEFITS MONTHLY PAYMENTS BUSINESS USER PRODUCTIVITY
125K
Servicio Público Estatal de Empleo
1.800M € +20%
From a functional point of view, SEPE aimed
to harmonize the social benefits management
avoiding errors and preventing fraud in
payment processes.
Technical infrastructure was drastically
decreased to ensure the scalability using the
SAP Cloud capabilities
SEPE adopted a modern tool successfully
implementing the SAP S/4HANA Public Sector
for tax, social services, and payment
processing solution based on SAP S/4HANA
technology platform, natively for this business
scenario.
The new platform integrates the different
SEPE and other governmental solutions for
having a citizen integrated 360 vision from a
social services point of view.
The managed data be converted into a very
useful information for other public
organizations.
Prior to implementing SAP Social Services
Management, the social benefits management
was based in a huge calculations at the end of
each month. With SAP solution, every benefit
is calculated in real time, helping treasury
planification, citizen knowledge
9000 public employees work with a unique
procedure regarding the benefit approval
process and having a unique citizen view from
the social point of view.
SAP automates the approval decision for each
requested benefit, avoiding the human error.
4
SEPE’s digital transformation is Spain’s
most ambitious public project,
modernizing a 40-year-old platform and
optimizing €1.8B in monthly benefits.
With SAP S/4HANA and a people-
centered strategy, we enhance efficiency
for 9,000 public employees while
ensuring social coverage for nearly 4
million citizens.
Angelines Turón Turón
Deputy Director General of Information Technologies
PUBLIC
SEPE’s digital transformation is Spain’s
most ambitious public project,
modernizing a 40-year-old platform and
optimizing €1.8B in monthly benefits.
With SAP S/4HANA and a people-
centered strategy, we enhance efficiency
for 9,000 public employees while
ensuring social coverage for nearly 4
million citizens.
Angelines Turón Turón
Deputy Director General of Information Technologies
PUBLIC
COMPANY NAME:
Participating partner information
SEPE and Deloitte jointly lead a
transformative upgrade, combining
innovative technology, strategic
management, and change
management. Through teamwork, we
ensure an efficient, sustainable
transformation that enhances
operations and social coverage for
nearly 4 million citizens.
Angelines Turón Turón – Deputy
Director General of Information
Technologies
5
Deloitte
With deep expertise in public sector transformation, Deloitte leveraged SAP S/4HANA to
upgrade SEPE’s core processes, ensuring scalability, efficiency, and compliance.
Our multidisciplinary team delivered a seamless transition, optimizing end-to-end social
services management while enhancing user experience and operational agility.
PUBLIC
Participating partner information
SEPE and Deloitte jointly lead a
transformative upgrade, combining
innovative technology, strategic
management, and change
management. Through teamwork, we
ensure an efficient, sustainable
transformation that enhances
operations and social coverage for
nearly 4 million citizens.
Angelines Turón Turón – Deputy
Director General of Information
Technologies
5
Deloitte
With deep expertise in public sector transformation, Deloitte leveraged SAP S/4HANA to
upgrade SEPE’s core processes, ensuring scalability, efficiency, and compliance.
Our multidisciplinary team delivered a seamless transition, optimizing end-to-end social
services management while enhancing user experience and operational agility.
PUBLIC