Gavdi: Delivering Business Value with Tailored, Customer-Centric Services
Read how Gavdi Group established a solid customer success strategy, helping ensure it could offer tailored approaches for each customer instead of a one-size-fits-all approach. Download the DocumentPUBLIC
Founded in 1999, Gavdi Group has operations in 11 countries in the Europe,
Middle East, and Africa (EMEA) region. The company has built an enviable
reputation with its customers and SAP by providing an unrivaled depth of reliability,
trust, and partnership. Gavdi cloud customers are not just buying technology, they’re
also seeking outcomes and value. This is the premise of Gavdi’s customer-first
mindset: making every customer a brand advocate.
Several Gavdi operations in EMEA – including in the United Kingdom, the Nordic
countries, and the Netherlands – lacked dedicated customer success resources that
could offer a tailored approach for customers. By establishing a solid customer
success strategy for each customer, Gavdi can help ensure it’s not a one-size-
fits-all approach.
Delivering Business Value with
Tailored, Customer-Centric
Services
Founded in 1999, Gavdi Group has operations in 11 countries in the Europe,
Middle East, and Africa (EMEA) region. The company has built an enviable
reputation with its customers and SAP by providing an unrivaled depth of reliability,
trust, and partnership. Gavdi cloud customers are not just buying technology, they’re
also seeking outcomes and value. This is the premise of Gavdi’s customer-first
mindset: making every customer a brand advocate.
Several Gavdi operations in EMEA – including in the United Kingdom, the Nordic
countries, and the Netherlands – lacked dedicated customer success resources that
could offer a tailored approach for customers. By establishing a solid customer
success strategy for each customer, Gavdi can help ensure it’s not a one-size-
fits-all approach.
Delivering Business Value with
Tailored, Customer-Centric
Services
“Gavdi Group is committed to investing in a customer-centric framework, creating value and
satisfying customer needs at each stage.”
Andy Hodges, Chief Sales and Marketing Officer, Gavdi Group
Context: Bridging the Gap Between Sales and Adoption
▪ Inability of the sales team to provide the required level of solution expertise for post-go-live care and
support
▪ Lack of dedicated resources, limiting its opportunity to help customers get the most out of their
investments in SAP solutions
How Gavdi’s Commitment to Customer Success Redefines the Way It Works
▪ Established a customer success practice by redesigning its internal processes, with post-sales
excellence in mind, through collaboration with SAP
▪ Assigned a dedicated Customer Engagement Executive (CEE) to all Gavdi customers as part of the
service offering, enabling further customer success and advocacy
▪ Prioritized value delivery as an element of this initiative, launching an “optimization and enhance” service
for SAP SuccessFactors solutions, which can be leveraged 12 months or more post-go-live and provides
in-depth analysis and identifies gaps with recommendations for a future state
The Result: A Customer-Centric Approach Resulting in Lasting Customer Relationships
▪ Enabled a holistic overview of customers thanks to collaboration driven by dedicated CEEs
▪ Gained the ability to anticipate customers’ future needs and provide services tailored to support
their goals
▪ Increased sales from proactive engagements, which have provided further investments in customer
success
Providing Tailored Support by Leveraging the Principles
of Customer Engagement
Learn more about PXMSOFT Org Chart
and Modelling by Gavdi.
92989enUS (24/05) © 2024 SAP SE or an SAP affiliate company.
sap.com/terms-of-use
Of customers have renewed
their contracts with Gavdi
>90%
Of all customers assigned
to a CEE
100%
Featured Solutions
SAP SuccessFactors Employee
Central solution and
SAP SuccessFactors Talent
Management package
Products and Services
HXMNOW, PXMSOFT
Document Management,
and PXMSOFT Org Chart
and Modelling
Industry
Professional services
Gavdi Group
Copenhagen, Denmark
www.gavdi.com
satisfying customer needs at each stage.”
Andy Hodges, Chief Sales and Marketing Officer, Gavdi Group
Context: Bridging the Gap Between Sales and Adoption
▪ Inability of the sales team to provide the required level of solution expertise for post-go-live care and
support
▪ Lack of dedicated resources, limiting its opportunity to help customers get the most out of their
investments in SAP solutions
How Gavdi’s Commitment to Customer Success Redefines the Way It Works
▪ Established a customer success practice by redesigning its internal processes, with post-sales
excellence in mind, through collaboration with SAP
▪ Assigned a dedicated Customer Engagement Executive (CEE) to all Gavdi customers as part of the
service offering, enabling further customer success and advocacy
▪ Prioritized value delivery as an element of this initiative, launching an “optimization and enhance” service
for SAP SuccessFactors solutions, which can be leveraged 12 months or more post-go-live and provides
in-depth analysis and identifies gaps with recommendations for a future state
The Result: A Customer-Centric Approach Resulting in Lasting Customer Relationships
▪ Enabled a holistic overview of customers thanks to collaboration driven by dedicated CEEs
▪ Gained the ability to anticipate customers’ future needs and provide services tailored to support
their goals
▪ Increased sales from proactive engagements, which have provided further investments in customer
success
Providing Tailored Support by Leveraging the Principles
of Customer Engagement
Learn more about PXMSOFT Org Chart
and Modelling by Gavdi.
92989enUS (24/05) © 2024 SAP SE or an SAP affiliate company.
sap.com/terms-of-use
Of customers have renewed
their contracts with Gavdi
>90%
Of all customers assigned
to a CEE
100%
Featured Solutions
SAP SuccessFactors Employee
Central solution and
SAP SuccessFactors Talent
Management package
Products and Services
HXMNOW, PXMSOFT
Document Management,
and PXMSOFT Org Chart
and Modelling
Industry
Professional services
Gavdi Group
Copenhagen, Denmark
www.gavdi.com