Parfümerie Douglas: Meeting customer demand with SAP Customer Experience solutions and lightning-fast support
Learn how retail cosmetics company Parfümerie Douglas is enhancing the customer experience, even during peak business days, thanks to SAP Customer Experience solutions and expert support from SAP. Download the DocumentINTERNAL – SAP Only (delete if public)
Parfümerie Douglas
GmbH & Co KG
Düsseldorf, Germany
www.douglas.de
(German)
Industry
Retail
Employees
18,000
Revenue
€$4.1 billion
Products and services
Cosmetics
Featured solutions and services
SAP Customer Experience (SAP CX)
and SAP Services and Support
“On Black Friday, a crucial day for us,
the support team and database
administrators for SAP CX solutions
swooped in, showcasing their lightning-
fast response and unwavering dedication.
That’s impressive service when every
minute counts.”
Suhaim Mohamed, Head of Platform Foundation, Parfümerie Douglas GmbH & Co KG
92558enUS (24/04) © 2024 SAP SE or an SAP affiliate company. sap.com/terms-of-use
Parfümerie Douglas
GmbH & Co KG
Düsseldorf, Germany
www.douglas.de
(German)
Industry
Retail
Employees
18,000
Revenue
€$4.1 billion
Products and services
Cosmetics
Featured solutions and services
SAP Customer Experience (SAP CX)
and SAP Services and Support
“On Black Friday, a crucial day for us,
the support team and database
administrators for SAP CX solutions
swooped in, showcasing their lightning-
fast response and unwavering dedication.
That’s impressive service when every
minute counts.”
Suhaim Mohamed, Head of Platform Foundation, Parfümerie Douglas GmbH & Co KG
92558enUS (24/04) © 2024 SAP SE or an SAP affiliate company. sap.com/terms-of-use