Aramark: How can future-oriented point-of-sale technology deliver exceptional customer experiences?
Learn how Aramark GmbH is elevating the visitor experience across sports, leisure, and entertainment environments with future-ready and scalable point-of-sale software that integrates with its existing IT landscape for greater visibility of its sales data. Download the Document1INTERNAL – SAP Only (delete if public)
How can future-oriented point-of-
sale technology deliver exceptional
customer experiences?
As a leading global full-service caterer, Aramark knows what guests want and delivers
exceptional customer experiences in a variety of sports, leisure, and entertainment
environments, including stadiums, arenas, exhibition centers, and more. Aramark Germany
sought a future-oriented and scalable point-of-sale (POS) software that could fully
integrate into its existing sports and trade-fair catering landscape. The company aimed to
enhance processes at the POS, go beyond traditional catering and service management,
and curate moments that leave a lasting impression on every visitor.
By elevating the visitor experience across sports, leisure, and
entertainment environments
Featured partner
Picture Credit | Aramark GmbH, Neu-Isenburg, Germany. Used with permission.
How can future-oriented point-of-
sale technology deliver exceptional
customer experiences?
As a leading global full-service caterer, Aramark knows what guests want and delivers
exceptional customer experiences in a variety of sports, leisure, and entertainment
environments, including stadiums, arenas, exhibition centers, and more. Aramark Germany
sought a future-oriented and scalable point-of-sale (POS) software that could fully
integrate into its existing sports and trade-fair catering landscape. The company aimed to
enhance processes at the POS, go beyond traditional catering and service management,
and curate moments that leave a lasting impression on every visitor.
By elevating the visitor experience across sports, leisure, and
entertainment environments
Featured partner
Picture Credit | Aramark GmbH, Neu-Isenburg, Germany. Used with permission.
2INTERNAL – SAP Only (delete if public)
“In such dynamic settings like soccer stadiums, concerts,
and exhibition venues, all processes need to work
smoothly and provide efficient operations. With
SAP Customer Checkout, we have the right POS
solution delivering integration, stability, and scalability
across our Germany operations.”
Lutz Spahr, CFO, Aramark Germany
Aramark Germany
Neu-Isenburg, Germany
www.aramark.de
(German)
Employees
15,500 (Germany)
Products and services
Sports and event catering
Featured solution
SAP Customer Checkout
>10
Locations in Germany
using SAP Customer
Checkout
>1,000
POS applications across
several soccer stadiums,
arenas, exhibition venues,
and catering services
Before: Challenges and opportunities
• Point-of-sale (POS) solution that can handle and process high transaction volumes during peak times
• Integration with the existing IT landscape
• Flexibility and scalability to adapt and adjust to specific needs and future trends
Why SAP and Netprint Datensysteme GmbH
• SAP Customer Checkout application, which offers extensive POS capabilities to streamline processes
and minimize waiting times and can also run as a stand-alone solution
• Stable, web-based solution with an intuitive, user-friendly interface that is accessible from multiple devices
• Flexibility that allowed implementation partner Netprint to extend and adjust the solution to meet the
needs of each arena, stadium, and exhibition venue
After: Value-driven results
• Enhanced customer experience, with smoother checkout at the POS
• Streamlined transactions, leading to faster and more efficient operations
• Better gift card management and handling that saves time for cashiers and other staff
• Ease of back-office management, with quick and centralized POS transaction and data processing
• Greater transparency and visibility of all sales and financial data
• Fully integrated and scalable system that can effectively accommodate an expanding business
Providing reliable, stable, and scalable POS solutions for an
outstanding customer experience with SAP Customer Checkout
Featured partner
91741enUS (24/02) © 2024 SAP SE or an SAP affiliate company. sap.com/terms-of-use
Industry
Passenger travel
and leisure
“In such dynamic settings like soccer stadiums, concerts,
and exhibition venues, all processes need to work
smoothly and provide efficient operations. With
SAP Customer Checkout, we have the right POS
solution delivering integration, stability, and scalability
across our Germany operations.”
Lutz Spahr, CFO, Aramark Germany
Aramark Germany
Neu-Isenburg, Germany
www.aramark.de
(German)
Employees
15,500 (Germany)
Products and services
Sports and event catering
Featured solution
SAP Customer Checkout
>10
Locations in Germany
using SAP Customer
Checkout
>1,000
POS applications across
several soccer stadiums,
arenas, exhibition venues,
and catering services
Before: Challenges and opportunities
• Point-of-sale (POS) solution that can handle and process high transaction volumes during peak times
• Integration with the existing IT landscape
• Flexibility and scalability to adapt and adjust to specific needs and future trends
Why SAP and Netprint Datensysteme GmbH
• SAP Customer Checkout application, which offers extensive POS capabilities to streamline processes
and minimize waiting times and can also run as a stand-alone solution
• Stable, web-based solution with an intuitive, user-friendly interface that is accessible from multiple devices
• Flexibility that allowed implementation partner Netprint to extend and adjust the solution to meet the
needs of each arena, stadium, and exhibition venue
After: Value-driven results
• Enhanced customer experience, with smoother checkout at the POS
• Streamlined transactions, leading to faster and more efficient operations
• Better gift card management and handling that saves time for cashiers and other staff
• Ease of back-office management, with quick and centralized POS transaction and data processing
• Greater transparency and visibility of all sales and financial data
• Fully integrated and scalable system that can effectively accommodate an expanding business
Providing reliable, stable, and scalable POS solutions for an
outstanding customer experience with SAP Customer Checkout
Featured partner
91741enUS (24/02) © 2024 SAP SE or an SAP affiliate company. sap.com/terms-of-use
Industry
Passenger travel
and leisure