City of Saskatoon: Making the city a great place to live, work, and play
Learn how the leadership of the City of Saskatoon was able to deliver an integrated, intuitive platform for employee safety and labor relations with the help of SAP solutions. Download the Document1INTERNAL – SAP Only (delete if public)
City of Saskatoon: Making the City a
great place to live, work, learn, and play
The City Council and Administration of Saskatoon, a city in Canada’s Saskatchewan province,
delivers a strategic plan every five years to make it an even better place for its residents to live.
Included in the portfolio of projects was a drive for business transformation to enable smoother
administration of the City and, in turn, improved interactions with its residents.
The municipality delivers public services across 14 business lines, ranging from culture, events,
and emergency and transportation services to urban planning and asset management. As the
City grew, so too did the number of different systems, processes, and employees needed to
manage these areas. The organization wanted to modernize and adopt a “one city” approach
that would allow it to integrate processes and run as one business system to serve residents
more efficiently.
City of Saskatoon: Making the City a
great place to live, work, learn, and play
The City Council and Administration of Saskatoon, a city in Canada’s Saskatchewan province,
delivers a strategic plan every five years to make it an even better place for its residents to live.
Included in the portfolio of projects was a drive for business transformation to enable smoother
administration of the City and, in turn, improved interactions with its residents.
The municipality delivers public services across 14 business lines, ranging from culture, events,
and emergency and transportation services to urban planning and asset management. As the
City grew, so too did the number of different systems, processes, and employees needed to
manage these areas. The organization wanted to modernize and adopt a “one city” approach
that would allow it to integrate processes and run as one business system to serve residents
more efficiently.
2INTERNAL – SAP Only (delete if public)
“The Sodales app has helped us in saving time. With
everything in one dashboard, it’s easier and cleaner for a
supervisor to view and act on an incident. And our Health
and Safety team can get involved quickly as required.”
Manreet Kaur Nehal, SAP Human Capital Management (Sustainment) Lead,
City of Saskatoon
City of Saskatoon
Saskatoon, Saskatchewan
www.saskatoon.ca
Industry
Regional, state, and
local government
Employees
3,850
Budget
US$651,600
Products and services
Public services for citizens
Featured solutions
SAP S/4HANA Finance
and SAP SuccessFactors
>50%
Improved efficiency in
health and safety processes
94%
Of reported incidents
completed within six
months
Before: Challenges and opportunities
• Desire for business transformation to enable smoother City administration and improved interactions
with residents, standardized HR processes, and best practices in incident management
• Need to integrate multiple processes and systems used by different business units
Why SAP
• SAP S/4HANA Finance solution to integrate payroll and accounting processes; SAP SuccessFactors
solutions, including the SAP SuccessFactors Employee Central solution; and the SAP Time and
Attendance Management application by WorkForce Software to harmonize HR activity
• Sodales for Enterprise Health, Safety, and Employee Relations by Sodales Solutions Inc., an
SAP endorsed app in the industry cloud portfolio focusing on modules for enterprise health and
safety (incident management, disability, claims) and labor relations (grievance and discipline)
After: Value-driven results
• Achieved standardized, clear, and centralized health and safety processes across business units,
with accurate data and scope for managing processes such as run reports for the leadership team
• Delivered an integrated, intuitive platform for employees to submit incidents, take corrective action,
and engage in follow-up tasks, and for City stakeholders to interact in a single place
• Delivered significant time savings, enabling more-informed decision-making and improved reporting
• Helped promote employee engagement and enhance the overall employee experience
Driving business transformation and modernization for improved
administration with SAP solutions
90562enUS (24/02) © 2024 SAP SE or an SAP affiliate company. sap.com/terms-of-use
“The Sodales app has helped us in saving time. With
everything in one dashboard, it’s easier and cleaner for a
supervisor to view and act on an incident. And our Health
and Safety team can get involved quickly as required.”
Manreet Kaur Nehal, SAP Human Capital Management (Sustainment) Lead,
City of Saskatoon
City of Saskatoon
Saskatoon, Saskatchewan
www.saskatoon.ca
Industry
Regional, state, and
local government
Employees
3,850
Budget
US$651,600
Products and services
Public services for citizens
Featured solutions
SAP S/4HANA Finance
and SAP SuccessFactors
>50%
Improved efficiency in
health and safety processes
94%
Of reported incidents
completed within six
months
Before: Challenges and opportunities
• Desire for business transformation to enable smoother City administration and improved interactions
with residents, standardized HR processes, and best practices in incident management
• Need to integrate multiple processes and systems used by different business units
Why SAP
• SAP S/4HANA Finance solution to integrate payroll and accounting processes; SAP SuccessFactors
solutions, including the SAP SuccessFactors Employee Central solution; and the SAP Time and
Attendance Management application by WorkForce Software to harmonize HR activity
• Sodales for Enterprise Health, Safety, and Employee Relations by Sodales Solutions Inc., an
SAP endorsed app in the industry cloud portfolio focusing on modules for enterprise health and
safety (incident management, disability, claims) and labor relations (grievance and discipline)
After: Value-driven results
• Achieved standardized, clear, and centralized health and safety processes across business units,
with accurate data and scope for managing processes such as run reports for the leadership team
• Delivered an integrated, intuitive platform for employees to submit incidents, take corrective action,
and engage in follow-up tasks, and for City stakeholders to interact in a single place
• Delivered significant time savings, enabling more-informed decision-making and improved reporting
• Helped promote employee engagement and enhance the overall employee experience
Driving business transformation and modernization for improved
administration with SAP solutions
90562enUS (24/02) © 2024 SAP SE or an SAP affiliate company. sap.com/terms-of-use
3INTERNAL – SAP Only (delete if public)
Delivering a comprehensive change management program to
accompany process centralization
With multiple business areas using up to 300 different systems, the City of Saskatoon wanted
to modernize and standardize its health and safety processes. The team began by deploying
the SAP S/4HANA Finance solution to integrate payroll and accounting processes, several
SAP SuccessFactors solutions (such as the SAP SuccessFactors Employee Central and
SAP SuccessFactors Recruiting solutions), and the SAP Time and Attendance Management
application by WorkForce Software. Most recently, the City centralized enterprise health and
safety and labor relations with the Sodales for Enterprise Health, Safety, and Employee
Relations by Sodales Solutions Inc., an SAP endorsed app.
The organization successfully conducted a change management program for the Sodales
software. Rather than a simultaneous City-wide implementation, the software was deployed
one department at a time. There was also brainstorming and hands-on training about the
functionalities to gather and act on feedback. The team ensured current modules are well used
and received before adding more capabilities. It’s also setting expectations for enhancement
requests, given the extra resources needed for cloud software upgrades. And the organization
is sharing positive testimonials from internal stakeholders to help build buy-in.
Delivering a comprehensive change management program to
accompany process centralization
With multiple business areas using up to 300 different systems, the City of Saskatoon wanted
to modernize and standardize its health and safety processes. The team began by deploying
the SAP S/4HANA Finance solution to integrate payroll and accounting processes, several
SAP SuccessFactors solutions (such as the SAP SuccessFactors Employee Central and
SAP SuccessFactors Recruiting solutions), and the SAP Time and Attendance Management
application by WorkForce Software. Most recently, the City centralized enterprise health and
safety and labor relations with the Sodales for Enterprise Health, Safety, and Employee
Relations by Sodales Solutions Inc., an SAP endorsed app.
The organization successfully conducted a change management program for the Sodales
software. Rather than a simultaneous City-wide implementation, the software was deployed
one department at a time. There was also brainstorming and hands-on training about the
functionalities to gather and act on feedback. The team ensured current modules are well used
and received before adding more capabilities. It’s also setting expectations for enhancement
requests, given the extra resources needed for cloud software upgrades. And the organization
is sharing positive testimonials from internal stakeholders to help build buy-in.