SAP Innovation Awards 2024 - 4438 - Nadro S.A. de C.V.
Nadro S.A. de C.V. is the premier pharmaceutical wholesale distributor in Mexico. With a fleet of 1,250 vehicles across 15 distribution centers, the company distributes 51 million medical and personal care products per month to pharmacies across Mexico. To prepare for growth and continue delivering an exceptional customer experience, Nadro's ClO began an innovation initiative to modernize the company's warehouse strategy. The SAP Extended Warehouse Management application, along with the TeamViewer Frontline augmented reality solution, helped Nadro manage a high volume of goods with digitalized warehouse processes in the cloud. The company improved picking time while significantly decreasing training time for its employees. Download the DocumentPUBLIC
Entry Pitch Deck
Nadro S.A. de C.V.
Carlos Flores, Chief Innovation Officer
Wholesale Distribution
Transforming pharmaceutical distribution in
Mexico with Augmented Reality
Entry Pitch Deck
Nadro S.A. de C.V.
Carlos Flores, Chief Innovation Officer
Wholesale Distribution
Transforming pharmaceutical distribution in
Mexico with Augmented Reality
COMPANY NAME:
HEADQUARTERS:
INDUSTRY:
WEBSITE:
NUMBER OF EMPLOYEES:
Company Information
© 2023 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC 2
Nadro S.A. de C.V.
Mexico City, Mexico
Wholesale Distribution
www.nadro.mx
5,000
Founded in 1943, Nadro S.A. de C.V. is the premier pharmaceutical
wholesale distributor in Mexico. With a fleet of 1,250 vehicles across 15
distribution centers, the company distributes 51 million medical and
personal care products per month to pharmacies across Mexico. Nadro
also provides training and specialized services to pharmacies to help
manage their operations and inventories. Our mission is to bring good
health to all of Mexico with high quality solutions for the benefit and well-
being of everyone.
HEADQUARTERS:
INDUSTRY:
WEBSITE:
NUMBER OF EMPLOYEES:
Company Information
© 2023 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC 2
Nadro S.A. de C.V.
Mexico City, Mexico
Wholesale Distribution
www.nadro.mx
5,000
Founded in 1943, Nadro S.A. de C.V. is the premier pharmaceutical
wholesale distributor in Mexico. With a fleet of 1,250 vehicles across 15
distribution centers, the company distributes 51 million medical and
personal care products per month to pharmacies across Mexico. Nadro
also provides training and specialized services to pharmacies to help
manage their operations and inventories. Our mission is to bring good
health to all of Mexico with high quality solutions for the benefit and well-
being of everyone.
CHALLENGE: SOLUTION: OUTCOME:
Transforming pharmaceutical distribution in Mexico
© 2023 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC 3
Picking performance improvement Reduction in ramp up and training time for
employees
Or less to convert an additional warehouse
to new process and technology
30%
Nadro S.A. de C.V.
93% 8 hours
Nadro needed to modernize its warehouse strategy
to stay ahead of increased demand and growth
expectations:
• Higher customer expectations and more
challenging SLAs requested by customers
• Increasing overtime payments to keep up with
new demand
• Challenging workforce environment with high
turnover rates
• Pressure to reduce costs while speeding up the
picking process
• Need to ensure accurate order fulfillment
requiring technology upgrades and better
employee training
To prepare for growth and continue delivering an
exceptional customer experience, Nadro's CIO
began an innovation initiative to modernize the
company's warehouse strategy. The company
looked for technology partners who would help it
fulfill its promise of bringing health to all of Mexico.
Nadro had begun a transformation project using
RISE with SAP that moved its solutions to the cloud,
allowing for faster deployment. The SAP Extended
Warehouse Management application, along with the
TeamViewer Frontline augmented reality solution,
were chosen to help Nadro manage a high volume
of goods with digitalized warehouse processes in
the cloud.
With the roll-out of SAP Extended Warehouse
Management and TeamViewer Frontline, Nadro has
transformed its warehouse operations and now has
a modern foundation that can support growth for
many years to come.
Nadro has been able to improve picking time by
30% while significantly decreasing training time for
its employees. Training time is now down from a
month to mere hours and employees can work more
autonomously more quickly. The company is able to
provide better service to customers, have more
efficient processes, and higher productivity with
complete visibility across the business.
Transforming pharmaceutical distribution in Mexico
© 2023 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC 3
Picking performance improvement Reduction in ramp up and training time for
employees
Or less to convert an additional warehouse
to new process and technology
30%
Nadro S.A. de C.V.
93% 8 hours
Nadro needed to modernize its warehouse strategy
to stay ahead of increased demand and growth
expectations:
• Higher customer expectations and more
challenging SLAs requested by customers
• Increasing overtime payments to keep up with
new demand
• Challenging workforce environment with high
turnover rates
• Pressure to reduce costs while speeding up the
picking process
• Need to ensure accurate order fulfillment
requiring technology upgrades and better
employee training
To prepare for growth and continue delivering an
exceptional customer experience, Nadro's CIO
began an innovation initiative to modernize the
company's warehouse strategy. The company
looked for technology partners who would help it
fulfill its promise of bringing health to all of Mexico.
Nadro had begun a transformation project using
RISE with SAP that moved its solutions to the cloud,
allowing for faster deployment. The SAP Extended
Warehouse Management application, along with the
TeamViewer Frontline augmented reality solution,
were chosen to help Nadro manage a high volume
of goods with digitalized warehouse processes in
the cloud.
With the roll-out of SAP Extended Warehouse
Management and TeamViewer Frontline, Nadro has
transformed its warehouse operations and now has
a modern foundation that can support growth for
many years to come.
Nadro has been able to improve picking time by
30% while significantly decreasing training time for
its employees. Training time is now down from a
month to mere hours and employees can work more
autonomously more quickly. The company is able to
provide better service to customers, have more
efficient processes, and higher productivity with
complete visibility across the business.
© 2023 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC 4
SAP Extended Warehouse Management
and TeamViewer’s Frontline augmented
reality solutions enable the company to
be data driven, innovate in ways that
help our customers help patients, and
deliver on our mission to improve the
health of all citizens.
Carlos Flores
Chief Innovation Officer
SAP Extended Warehouse Management
and TeamViewer’s Frontline augmented
reality solutions enable the company to
be data driven, innovate in ways that
help our customers help patients, and
deliver on our mission to improve the
health of all citizens.
Carlos Flores
Chief Innovation Officer
COMPANY NAME:
Participating Partner Information
Our partnership with SAP has been focused
on building innovative solutions for SAP
customers that transforms supply chain
operations. With Nadro, we’ve worked to
advise them on how to complement their
S/4HANA journey and move to SAP EWM
with a future-proofed solution that can scale
with their operations.
© 2023 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC 5
TeamViewer Germany GmbH
TeamViewer is a leading provider of remote connectivity and digital workplace solutions.
TeamViewer Frontline, an SAP endorsed app, provided additional value with its SAP EWM
integration enabling the transformation and modernization of our warehouse operations.
More than a technology provider, TeamViewer also consulted with us to help redefine the
process.
Participating Partner Information
Our partnership with SAP has been focused
on building innovative solutions for SAP
customers that transforms supply chain
operations. With Nadro, we’ve worked to
advise them on how to complement their
S/4HANA journey and move to SAP EWM
with a future-proofed solution that can scale
with their operations.
© 2023 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC 5
TeamViewer Germany GmbH
TeamViewer is a leading provider of remote connectivity and digital workplace solutions.
TeamViewer Frontline, an SAP endorsed app, provided additional value with its SAP EWM
integration enabling the transformation and modernization of our warehouse operations.
More than a technology provider, TeamViewer also consulted with us to help redefine the
process.
GLOBAL CHALLENGES BUSINESS CHALLENGES
Challenges and Objectives 1 of 2
© 2023 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC 6
Wholesale and distribution companies have been met with a series
of challenges over the past several years. From global supply chain
disruptions to workforce shortages to economic volatility,
companies need to become more flexible to adapt to these issues
and meet the ever-increasing customer demand.
Inefficient logistics methods have led to a lack of productivity, high
costs and dissatisfied workforce. Logistics executives are faced
with a common set of areas to address to remain competitive and
meet customer expectations:
• Improve customer satisfaction
• Increase margins per order
• Fulfill more orders in less time
• Improve order accuracy
• Reduce IT costs and complexity
Nadro is the most important wholesaler in Mexico for
pharmaceutical products. While competitors deliver once or twice
per week, Nadro offers daily deliveries, equaling 360,000 deliveries
each month.
With the volume of sales continually increasing by 20-25% YoY, we
needed a solution to help improve our performance to meet this
increased demand, help ensure accurate deliveries, and provide
the highest level of customer service.
At the same time, we experienced long ramp-up times for new
employees and high turnover rates (200% per year) that were
leading to inefficiencies and higher costs due to errors and the
need for more overtime.
Challenges and Objectives 1 of 2
© 2023 SAP SE or an SAP affiliate company. All rights reserved | PUBLIC 6
Wholesale and distribution companies have been met with a series
of challenges over the past several years. From global supply chain
disruptions to workforce shortages to economic volatility,
companies need to become more flexible to adapt to these issues
and meet the ever-increasing customer demand.
Inefficient logistics methods have led to a lack of productivity, high
costs and dissatisfied workforce. Logistics executives are faced
with a common set of areas to address to remain competitive and
meet customer expectations:
• Improve customer satisfaction
• Increase margins per order
• Fulfill more orders in less time
• Improve order accuracy
• Reduce IT costs and complexity
Nadro is the most important wholesaler in Mexico for
pharmaceutical products. While competitors deliver once or twice
per week, Nadro offers daily deliveries, equaling 360,000 deliveries
each month.
With the volume of sales continually increasing by 20-25% YoY, we
needed a solution to help improve our performance to meet this
increased demand, help ensure accurate deliveries, and provide
the highest level of customer service.
At the same time, we experienced long ramp-up times for new
employees and high turnover rates (200% per year) that were
leading to inefficiencies and higher costs due to errors and the
need for more overtime.