Versuni: Exciting Customers and Driving Market Leadership Through an Innovative Global Transformation
Learn how Versuni modernized its IT environment and transformed itself to become more focused on lifetime customer engagements with help from SAP. Download the DocumentPUBLIC
Picture Credit | Versuni, Amsterdam, The Netherlands. Used with permission.
Formed in 2021 when the Philips Domestic Appliances division became an independent
company, Versuni has a mission to excite customers and turn houses into homes.
Headquartered in Amsterdam, the company has a global innovation, manufacturing, and
commercial footprint, with a presence in more than 100 countries and a portfolio that
includes world-renowned kitchen, coffee, climate, garment, and floor care appliances.
Despite its independence, Versuni wanted to continue Philips’ 130-year history of
innovation into the future by transforming the company into a digital, insights-led,
modern enterprise that is consumer focused and agile. Versuni decided to rebuild its IT
landscape and searched for a suite of cloud-based technology that could support this
effort. Versuni also wanted to find a strategic partner that could develop and implement
this massive initiative in a short time period.
Versuni: Exciting Customers and
Driving Market Leadership Through
an Innovative Global Transformation
Picture Credit | Versuni, Amsterdam, The Netherlands. Used with permission.
Formed in 2021 when the Philips Domestic Appliances division became an independent
company, Versuni has a mission to excite customers and turn houses into homes.
Headquartered in Amsterdam, the company has a global innovation, manufacturing, and
commercial footprint, with a presence in more than 100 countries and a portfolio that
includes world-renowned kitchen, coffee, climate, garment, and floor care appliances.
Despite its independence, Versuni wanted to continue Philips’ 130-year history of
innovation into the future by transforming the company into a digital, insights-led,
modern enterprise that is consumer focused and agile. Versuni decided to rebuild its IT
landscape and searched for a suite of cloud-based technology that could support this
effort. Versuni also wanted to find a strategic partner that could develop and implement
this massive initiative in a short time period.
Versuni: Exciting Customers and
Driving Market Leadership Through
an Innovative Global Transformation
PUBLIC | 89185enUS (23/12) © 2023 SAP SE or an SAP affiliate company.
sap.com/terms-of-use
Featured Solutions
RISE with SAP S/4HANA Cloud
and other SAP solutions
Employees
7,000
Products and Services
Kitchen and home appliances
Industry
Consumer products
Versuni
Amsterdam, The Netherlands
www.versuni.com
Featured Partner
Of business processes
standardized and
harmonized
85%
To transform the business,
including the delivery of a
new technology landscape in
55 countries
18 months
“In one of the largest programs of its kind, SAP
and TCS helped us modernize with a start-from-
scratch greenfield approach. We can now more
successfully fulfill our commitment to delivering
the best possible solutions to our customers.”
Henk de Jong, CEO, Versuni
Before: Challenges and Opportunities
• Outdated, enterprise-wide technology foundation that included inefficient, customer-focused processes
• Inability to measure customer sentiment and adapt to changing consumer behavior while prioritizing
sustainability and addressing supply chain disruptions
• Ineffective business planning capabilities due to disparate, complex, and inaccurate data that was
manually assimilated from various sources
Why SAP and Tata Consultancy Services
• Suite of SAP technology for use as a holistic foundation for a future-oriented, modern enterprise that
could simplify and harmonize work across the company while reducing business transformation risks
• RISE with SAP S/4HANA Cloud, private edition for faster innovation and improvements, reduced
capital expenditures, greater scalability, and better control over the company’s IT infrastructure
• Experience of Tata Consultancy Services (TCS) and its lifecycle of services, from strategy and advisory
to execution and operations, for helping bring Versuni’s vision for the future to life
After: Value-Driven Results
• Migration of a wall-to-wall technology environment that included the implementation of 40 new
networks and more than 60 new cloud applications within an aggressive timetable
• Optimized business functions and increased productivity as a result of integrated processes, robust
data management, and advanced analytics and artificial intelligence
• Improved employee experiences through easy-to-use self-service functions for managing information
• Ability to capture customer voices and drive meaningful consumer experiences based on feedback
Building a Consumer-Centric and Future-Forward Foundation
with SAP S/4HANA Cloud and Other SAP Solutions
sap.com/terms-of-use
Featured Solutions
RISE with SAP S/4HANA Cloud
and other SAP solutions
Employees
7,000
Products and Services
Kitchen and home appliances
Industry
Consumer products
Versuni
Amsterdam, The Netherlands
www.versuni.com
Featured Partner
Of business processes
standardized and
harmonized
85%
To transform the business,
including the delivery of a
new technology landscape in
55 countries
18 months
“In one of the largest programs of its kind, SAP
and TCS helped us modernize with a start-from-
scratch greenfield approach. We can now more
successfully fulfill our commitment to delivering
the best possible solutions to our customers.”
Henk de Jong, CEO, Versuni
Before: Challenges and Opportunities
• Outdated, enterprise-wide technology foundation that included inefficient, customer-focused processes
• Inability to measure customer sentiment and adapt to changing consumer behavior while prioritizing
sustainability and addressing supply chain disruptions
• Ineffective business planning capabilities due to disparate, complex, and inaccurate data that was
manually assimilated from various sources
Why SAP and Tata Consultancy Services
• Suite of SAP technology for use as a holistic foundation for a future-oriented, modern enterprise that
could simplify and harmonize work across the company while reducing business transformation risks
• RISE with SAP S/4HANA Cloud, private edition for faster innovation and improvements, reduced
capital expenditures, greater scalability, and better control over the company’s IT infrastructure
• Experience of Tata Consultancy Services (TCS) and its lifecycle of services, from strategy and advisory
to execution and operations, for helping bring Versuni’s vision for the future to life
After: Value-Driven Results
• Migration of a wall-to-wall technology environment that included the implementation of 40 new
networks and more than 60 new cloud applications within an aggressive timetable
• Optimized business functions and increased productivity as a result of integrated processes, robust
data management, and advanced analytics and artificial intelligence
• Improved employee experiences through easy-to-use self-service functions for managing information
• Ability to capture customer voices and drive meaningful consumer experiences based on feedback
Building a Consumer-Centric and Future-Forward Foundation
with SAP S/4HANA Cloud and Other SAP Solutions
Increase in employee
engagement
50%
More agile when
responding to the
market and innovating
30%
“With a partnership of 30 years, SAP was the ideal
choice to help us prepare for the next chapter
of our journey. TCS’s expertise and flexibility, as
well as its deep understanding of our mission,
made it the perfect implementation partner.”
Corine Adams, CIO, Versuni
To modernize its IT environment after becoming an independent company, Versuni chose
to work with SAP and Tata Consultancy Services (TCS) to transform itself to become more
focused on lifetime customer engagements.
TCS helped Versuni transform through a start-from-scratch greenfield approach that
included the implementation of industry-standard processes and methods. The foundation
of the new environment is RISE with SAP S/4HANA Cloud, private edition, which helps
the company maintain a clean digital core. The newly evolved landscape supports new
cloud solutions from SAP for everything from customer care, HR, finance, and sales and
distribution to procurement, supply chain, product development, and other core functions
across the globe.
As a result of this business transformation, Versuni is well positioned to achieve growth in
a sustainable way. The company is more agile and achieving shorter time to value. With
SAP solutions as a foundation, Versuni can take advantage of constant innovation and
improvement as it responds more effectively to market and customer needs. Employees
in all domains of the company have access to data, empowering them to turn real-time
insights into meaningful impacts throughout the company every single day.
Unlocking Value Through a Customer-Focused
Strategy and a Modern, Clean Digital Core
engagement
50%
More agile when
responding to the
market and innovating
30%
“With a partnership of 30 years, SAP was the ideal
choice to help us prepare for the next chapter
of our journey. TCS’s expertise and flexibility, as
well as its deep understanding of our mission,
made it the perfect implementation partner.”
Corine Adams, CIO, Versuni
To modernize its IT environment after becoming an independent company, Versuni chose
to work with SAP and Tata Consultancy Services (TCS) to transform itself to become more
focused on lifetime customer engagements.
TCS helped Versuni transform through a start-from-scratch greenfield approach that
included the implementation of industry-standard processes and methods. The foundation
of the new environment is RISE with SAP S/4HANA Cloud, private edition, which helps
the company maintain a clean digital core. The newly evolved landscape supports new
cloud solutions from SAP for everything from customer care, HR, finance, and sales and
distribution to procurement, supply chain, product development, and other core functions
across the globe.
As a result of this business transformation, Versuni is well positioned to achieve growth in
a sustainable way. The company is more agile and achieving shorter time to value. With
SAP solutions as a foundation, Versuni can take advantage of constant innovation and
improvement as it responds more effectively to market and customer needs. Employees
in all domains of the company have access to data, empowering them to turn real-time
insights into meaningful impacts throughout the company every single day.
Unlocking Value Through a Customer-Focused
Strategy and a Modern, Clean Digital Core
Picture Credit | Customer Name, City, State/Country. Used with permission.
To support the company’s newly developed IT landscape, Versuni utilized and implemented
the following SAP solutions:
• RISE with SAP S/4HANA Cloud, private edition
• SAP Business Technology Platform
• SAP Commerce Cloud solution
• SAP Emarsys Customer Engagement
• SAP Integrated Business Planning for Supply Chain
• SAP Signavio solutions
• SAP SuccessFactors solutions
• SAP Sustainability Control Tower
Featured Solutions
To support the company’s newly developed IT landscape, Versuni utilized and implemented
the following SAP solutions:
• RISE with SAP S/4HANA Cloud, private edition
• SAP Business Technology Platform
• SAP Commerce Cloud solution
• SAP Emarsys Customer Engagement
• SAP Integrated Business Planning for Supply Chain
• SAP Signavio solutions
• SAP SuccessFactors solutions
• SAP Sustainability Control Tower
Featured Solutions