Challenges: Current Thermo Fisher Scientific order management process involve:Multiple system of recordsNo integrated end-to-end processLack of real-time business insightsEmail, spreadsheet and chat client dependent approval processesDelayed order execution impacts customer satisfactionAll these lead to operational overhead and orders not being fulfilled in time as all parties involved do not have access to key information related to the underlying business process. Solution: Scalable, multicloud SAP BTP Cloud Application Programming model (CAP) based app was developed delivering following features:Different persona can process opportunity data and be able to create an order in SAP ECC with one-clickApproval and status management, end-to-end process visibilityKey performance indicators shown to user groups (Sales, Service, Finance, Legal, Order Processing team etc.,)Ability to attach documents, Document extraction capability to convert pdf/image to textAbility to chat with fellow order processors and also add contextual personal notes. Also, view change log of who/which team did what and when. Outcome: From the learnings from PoC phase, Thermo Fisher is looking to productize the solution and roll out to business. Out of the ~9000 orders per month related to Equipments and Chemicals, ~2000 orders go through current inefficient order management process. With average order value of each of these order at about $20000, roughly $480 million per year worth of orders could be positively impacted. Paving way for increased order processing and fulfillment throughput across organization.
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