As with most purchasers today, companies buying thermal, decorative, and packaging paper or playing-cardboard from Koehler Paper expect to find information on their orders online, on demand. But Koehler's existing systems meant these queries were handled by phone or e-mail. To make the information process more efficient for its customers and offer them straightforward, convenient access to their order data 24/7 via an online system, Koehler developed the Koehler Customer Portal. The technical implementation took place based on SAP BTP, which is the perfect approach for extending organically grown company systems built on a static core, by integrating innovative components. The paper company now has a flexible, new system module that adds an innovative function to the proven on-premises system landscape. The time to insight for each customer is significantly reduced and customer enablement is thriving thanks to customized portal views with individual SAP Fiori launchpads as a digital self-service. Thanks to the significant time savings in the customer center, the team of 25 can focus now more than ever on value adding activities. Also, the innovative, future-oriented setup convinces through significant gains in overall agility and reduced maintenance effort in IT.
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