Britvic has made transformational improvements in its procurement technology and processes, resulting in a positive business impact as well as elevating the importance of procurement.Changes were necessary to modernize the outdated procurement function. The technology, process, and stakeholder experience had too much short-term focus, lacked transparency/trust in the data, increased frustration from employee feedback, fragmented support technology, and a lack of strategic alignment.The solution demonstrates sustainable and transformational improvements in procurement performance for goods and services impacting hundreds of stakeholders, a digitized end-to-end source to pay processes, an updated catalog focus, and targeted KPIs exceeding the executive team's expectations.
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