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SAP NetWeaver - Computer Telephony Integration (SAPphone) (BC-CTI)

The goal of computer telephony integration (CTI) in SAP R/3 is to make the telephone an integral part of business processes -whether part of an SAP R/3 application, an SAP R/3 workflow, or scenarios based on the SAP Customer Interaction Center (CIC) in a call center environment.  Download the Document

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