Maximize Business Value
and Deliver Superior
Now more than ever, bottom-line success depends on providing exceptional customer experiences – from sales to service – that drive satisfaction, loyalty, and revenue and help set your business apart.
and we needed to really go out and start converting
more business. Realizing that our sales and service
tools were the primary cause of the stagnation, this
started our journey to modernize and to really look at
SAP Sales Cloud.
Exploring the Economic Impact
Adjust the calculator sliders to enter your information and discover what ROI your organization might realize. Benefits are estimated over three years. *
Overcoming Sales Challenges
Typical legacy CRM solutions aggregate customer data, but they don’t help
sales organizations glean useful insights. The SAP Sales Cloud solution helps
you eliminate manual processes that hinder sales performance as well as
solution adoption. A unified view of the customer allows you to uncover
new sales opportunities and reduce churn.
With SAP Sales Cloud, you can uncover insights,
and deliver results.
View of every customer
Improving Service Engagements
Customer retention is a critical service priority, but disjointed management processes and data can hinder attempts at improving engagement. The SAP Service Cloud solution enables a holistic approach to customer service, providing revealing insights and decision-making support to help you improve customer experiences – as well as loyalty and retention.
With SAP Service Cloud, you can quickly respond to customer issues, recommend best courses of action, and accelerate service ticket resolution.
Increase in customer retention
In customer service agent efficiency
To better understand the potential benefits and costs of the solutions, Forrester interviewed customers using SAP Sales Cloud and SAP Service Cloud, aggregating their experiences into a single, composite organization to create a comparative total economic impact model.
Discovering What the Solutions
Can Do for You
SAP Sales Cloud and SAP Service Cloud help you empower sales teams to connect with buyers and win business while improving the speed and success of customer service engagements. Turn customers into advocates and build lasting relationships with measurable business impact.
Estimated total economic impact benefits:
Revenue uplift from
Decrease in service
uplift from service
Additional uplift when using
SAP Sales Cloud and
SAP Service Cloud together