In times of accelerating change, organizations need to be able to adapt their processes and extend their applications quickly easily and without investing into large projects. Most companies seem to require many more IT resources to be as fast as the market demands, while at the same time, they face a developer shortage and increasing cost pressure. To solve this, SAP Business Technology Platform offers citizen automation products with SAP Workflow Management and SAP Intelligent Robotic Process Automation (SAP Intelligent RPA) services. With recent enhancements to both services, SAP is doubling down on helping companies empower employees of all skill levels, including citizen developers, to build workflows and automate tasks – that way scaling delivery, while reducing costs.
To deliver outcomes faster and extend existing SAP applications easily, citizen developers don’t have to start from scratch but can select from a new set of prebuilt process content packages in SAP Workflow Management without writing a single line of code. For example, SAP partner IBM is now providing industrial workflow content packages for manufacturing. Other new content templates include investment approvals and financial planning for extensions to SAP S/4HANA.
With the recent enhancements, workflow configuration is also more flexible, allowing users to more easily consume and adapt user interfaces and process variants. Citizen developers are now assisted with an artificial intelligence (AI)-based guided experience for mass approvals and work items (available in beta). By providing a framework for business rules approvals, SAP has also strengthened the governance aspects of creating and updating business policies.
Additionally, new capabilities in SAP Intelligent RPA further enhance the speed of automation: citizen developers can build bots based on insights gained through the new solution SAP Process Insights, with availability expected in Q3/2021 as part of a business process intelligence portfolio. This reduces the time to deliver automation and enhances ROI. Additionally, citizen developers can create bots quickly by capturing each step of their process building with the new universal recorder for SAP Intelligent RPA.
To automate document-based tasks within order-to-cash or procure-to-pay processes, SAP Intelligent RPA now also offers document information extraction and case management AI capabilities.
With these updates, SAP is further elevating the citizen developer experience and helping customers increase the number of people that can contribute to achieving higher productivity, agility, and resilience in their organizations.
Asia’s leading healthcare service provider Zuellig Pharma successfully uses SAP Intelligent RPA combined with SAP Conversational AI services to mitigate disruption caused by the COVID-19 pandemic. The company anticipates being able to execute customer orders significantly faster.
SAP Intelligent RPA
At Zuellig Pharma, we embarked on our automation journey starting with sales orders. With SAP’s intelligent Robotic Process Automation, we were able to process orders with zero errors and greater efficiency, allowing us to deliver on the orders much quicker than before. This was especially crucial during the onset of the pandemic as it enabled us to serve our customers more efficiently by keeping up with orders and continuing the deliveries of medical supplies which was critical not only for business but for the health of many people across Asia.
Daniel Laverick, Head of SAP & IT Solutions
SAP Workflow Management
At Uniper, we built an app to request a workflow authorization based on SAP Workflow Management. This creates an enormous increase in usability and efficiency: 80% less time will be spent by the user for the request creation while reducing the error rate significantly.
László Gergely, Project Manager and Product Owner Delegation of Authority App, Uniper