The essence of work has not changed. We still get up, get going, and give it our best. We still desire to get better. We
win by making progress every day. And while the tools and technologies that make this possible are quite remarkable,
it is the talent and drive of each individual employee that makes your business exceptional. Managing the employee
experience means continuously listening to feedback, responding in real time, and offering opportunities that help
people do and be their best. It may mean a new way of learning, better ways of mentoring, proven ways of engaging,
or perhaps a new focus on health and well-being plus a recommitment to diversity, equity, and inclusion. When you
manage this type of experience, your organization – like its employees – can do and be its best.
Human experience management (HXM) solutions from SAP put the employee experience ahead of everything. They give
you the tools to boost productivity, confidence, and engagement. And that’s how experience wins.
Human experience management (HXM) moves beyond human capital management (HCM), which focused on facilitating
transactions and pushing top-down, HR-driven processes by putting people at the center of your business. By delivering
personalized, best-in-class work experiences with HXM, you can foster employees’ productivity and engagement. This
not only drives outcomes at the individual level, but it also helps teams to be at their peak performance and organizations
to achieve their goals.
Because business success hinges upon putting people first.
The journey to HXM starts by understanding your employees’ needs, wants, and aspirations. These insights then help
you create personalized, dynamic work experiences designed around how people behave and work and what they need
to feel connected, stay engaged, and be productive. The result is accelerated business growth and better business
outcomes from the inside out.
Your people are what drive competitive differentiation, stimulate business growth, and build purpose and vision. Having great
people working at peak performance is a critical advantage in a fast-changing world where success depends on creativity,
innovation, agility, and service excellence.
That’s why shifting to HXM is so vital to business success. In a time of disruption and distancing, people need to feel
empowered, connected, supported, and valued to deliver their best. HXM is the key.
Infusing HXM with the power of the Intelligent Enterprise bridges across the business into areas such as finance,
procurement, travel and expenses, and more. After all, people experiences transcend beyond HR. Direct links between
supply chain, finance, sales, manufacturing and point-of-sale systems, and HR systems can support things such as
training, development, staffing, collaboration, performance management, and compensation.
And when you intelligently integrate HR with enterprise business processes and user experiences, you can go from
disjointed processes, siloed actions, and lack of insight . . .
. . . to unprecedented, real-time workforce insight and impact.
As shown in the figure below, these real-time insights about key workforce attributes can have a huge impact
on business performance.
Availability, skills and qualifications,
performance and potential, motives
Location, gender, ethnicity, and age
Payroll, benefits, travel, and assigned
Engagement and satisfaction
Role or position ID
(Including unified roles)
Group data structures
Department and team, geography,
location, shift, cost center
Profit and sales, operational costs,
and travel costs
Supply chain and manufacturing data
Production volume, quality, and accidents
Experience, satisfaction, engagement
and contacts, purchases and actions
This is the power of the Intelligent Enterprise where HR and people engagement drive organizational success through:
|Continuously refine the workforce experience by capturing feedback and input at every moment that matters.|
|Increase satisfaction and reduce frustration by facilitating collaboration and community across the organization.|
|Adapt quickly to changing needs by tracking engagement and using real-time insight and intelligent recommendations to take the right action.|
|Improve business performance by translating detailed financial and operational plans into a holistic talent strategy.|
|Increase accountability and consistency by developing skills, evaluating performance, tracking contributions, and aligning goals for all employees across the organization.|
|Effectively measure top- and bottom-line impact by allocating costs and delivering real-time financial accuracy.|
|Bring more value to the planning table by getting full visibility into all your talent and finances.|
|Quickly respond to short-term needs by delivering accurate assessments and running what-if scenarios.|
|Improve day-to-day and long-term decision-making by driving powerful people and business analytics across the organization.|
So, how can you better understand your employees and deliver truly individualized experiences that keep them
engaged, productive, and aligned with business objectives?
You can do this by putting HXM into practice with the recruit-to-retire process at the heart of the Intelligent Enterprise. This end-to-end
scenario enables leaders to understand, manage, and optimize all aspects of their workforce – employees and external workers – in line
with business objectives and with clear financial impact. At the same time, it enables companies to create a workforce experience that
increases engagement and performance.
SAP delivers an intelligent, integrated recruit-to-retire business
process that spans the planning, staffing, onboarding, working,
paying, and closing of projects and financial statements. It’s at
the heart of the Intelligent Enterprise.
With an intelligent recruit-to-retire process integrated across
your intelligent enterprise, you can:
||Provide richer and more consistent employee experiences|
|Increase productivity across operations by linking people strategies
to business priorities and aligning goals for each employee
|Blend and analyze live enterprise-wide data to enable effective
organizational plans and workforce decisions for your total
workforce, including external workers
|Quickly respond to short-term needs with accurate assessments
and what-if scenarios
|Effectively measure top- and bottom-line impact by allocating
costs and delivering real-time financial accuracy
Technical integration suite qualities enable end-to-end business-process integration. Holistic integration of both technology and business processes accelerates the speed of innovation, lowers the efforts for integration, and reduces the complexity of operations.
Aligned domain models
End-to-end process blueprints
Seamless user experience
and identity management
To understand how SAP delivers an integrated recruit-to-retire business process, let’s explore the three subprocesses
this end-to-end scenario supports across the Intelligent Enterprise:
The external workforce subprocess enables a holistic
approach to talent acquisition and redeployment.
It supports all types of talent, including external
Intelligent enterprises are integrated enterprises.
Christian Klein, CEO, SAP SE
Start your journey to HXM and the Intelligent Enterprise today. Putting employee needs, wants, and aspirations at the center –
and infusing HXM with the power of the Intelligent Enterprise to bridge across areas of your business – enables you to: