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SAP Intelligent Robotic Process Automation
Automate the Intelligent Enterprise
Business Processes Run the World
But many of these processes – critical pieces of the business – still involve tedious manual tasks that rely on constant human intervention.

Running on core, cloud, and legacy systems, these processes create inefficiency. Worse yet, they can reduce user and customer satisfaction.
Master Digital Transformation with
Intelligent RPA
What if you could run your processes faster? Serve customers better? Replace manual, repetitive tasks with processes that let people work creatively and transformatively?

That’s where intelligent robotic process automation (RPA) can help. Intelligent RPA accelerates digital transformation of business processes by automating tedious, repetitive activities where human workers bring no added value.
Unattended RPA
A fully automated process, where robots are working autonomously with human supervision only
Attended RPA
A partially automated process, where robots are
coworking with humans
“Intelligent RPA accelerates digital transformation of business processes by automating tedious, repetitive activities.”1
Why Is Intelligent RPA Different?
Standard RPA tools interact with core systems as if they were a user, often using the same user interface. When the UI changes or a system is updated, the RPA tool must be reprogrammed – introducing additional complexity to the IT ecosystem and raising the risk of updating systems.

Intelligent RPA uses a combination of UI- and API-based access to create a stable connection to enterprise systems. It considers human actions in its processed, using insight gained from business process management and workflow technologies. Intelligent capabilities such as machine learning and conversational AI support digital interactions.

Value of Intelligent RPA for Business Processes
Shared services:
Execute faster, reduce errors, and optimize processes by automating manual tasks

Accelerate financial closing, reduce manual efforts, and optimize resources
Customer service:
Increase customer satisfaction through automation
Automate, monitor, and increase the visibility of tasks
Data management:
Accelerate onboarding for employees and customers, and increase master data consistency
“The market for RPA services totaled US$3.9 billion in 2018; Forrester believes that it will be more than triple by 2023, to reach $12 billion.”2
Comprehensive Automation Across All Systems

To increase both user satisfaction and operational efficiency, you need a cohesive solution that helps you automate the
many mundane and recurring manual activities that occur throughout your organization.

Look for a solution that offers the following features and capabilities.
A single, integrated automation offering

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A future-proof core that helps your business stay relevant
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The ability to use APIs to improve bot performance
and continuity
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Explore SAP® Intelligent Robotic
Process Automation
SAP® Intelligent Robotic Process Automation (SAP Intelligent RPA) services facilitate the creation, deployment, and management of intelligent bots.
These bots can emulate user interactions with software, helping you automate repetitive manual processes spanning multiple systems, services, and architectures.
Integrated Offerings for Your Digital Business
Although the services can run stand-alone, SAP Intelligent RPA can integrate with various other
intelligent offerings, including:
Key Capabilities
With SAP Intelligent RPA, you can achieve the following.
Eliminate repetitive
manual processes
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Deliver greater
speed and accuracy
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Power automation
with intelligence
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Benefits to Your Business
By using SAP Intelligent RPA, you’ll realize these essential benefits.
Enhanced efficiency and productivity by using intelligent bots to automate high-value activities and processes
Improved process execution accuracy, speed, and efficiency with reduced human errors
The opportunity to run your intelligent enterprise faster, leaner, and more cost-effectively, all while better serving customers
The Promise of SAP Intelligent RPA
The services offer key value for companies ready to become an intelligent enterprise.
Unrivaled ability to drive SAP applications, with dedicated technology connectors to
SAP S/4HANA and the
SAP graphical user interface
Greater ability to enhance the user experience with guidance, a simplified application journey, and reduced learning curves
A complete solution that industrializes the robotic approach for both attended and unattended bots
A simple consumption-based pricing model so you can start small and grow as you go
SAP Intelligent Robotic Process Automation
Automate repetitive manual processes by creating, scheduling, managing, and monitoring intelligent bots. With SAP Intelligent RPA, a unified cloud solution that includes on-premise automation tools, you can redirect resources toward high-value activities and processes (see Figure 13).
Figure 13: SAP Intelligent Robotic Process Automation Services
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To find out more about SAP Intelligent Robotic Process Automation,
learn from these courses:
More information is available on the SAP Community page, or visit us online.
Download an abbreviated PDF version of this document. To review the full set of use cases for SAP Intelligent RPA or to check for new use cases, visit this site again.
Discover SAP Intelligent RPA success stories here.