Operate with Unprecedented Visibility, Focus, and Agility

SAP uses three key components to support delivery of the Intelligent Enterprise: an intelligent suite, a digital platform, and intelligent technologies.

The Components of the Intelligent Enterprise

Leverage data and content to make better decisions and take action faster

Eliminate information silos to increase agility

Enable hyperefficiencies that free up valuable resources

Respond swiftly as markets evolve

Take immediate action based on real-time situation awareness

Unlock business value hidden in your digital content

0 1 2 3 4
5%
Of organizations feel that they have mastered digital to a point of differentiation from their competitors.1
13 22 37 40 54 66 70 73 75 76 77
78%
Of employees say it’s very important to work for a digitally enabled company or a digital leader.2
1 5 10 15 18 19 20 21
22%
Of oil and gas organizations maintain real-time situational awareness throughout their operations.3
8 10 20 30 45 50 63 65 70 71 72
73%
Of consumer products organizations consider it important to deploy new digitally enabled business models.4
1. “Digital Transformation in the Age of the Customer,” Accenture.
2. “99 Facts on the Future of Business in the Digital Economy,” Digitalist.
3., 4. SAP Digital Readiness Assessment.
< Back to Intelligent Enterprise

Run the intelligent suite with content management solutions from SAP

The intelligent suite helps you automate your day-to-day business processes and better interact with your customers, suppliers, and employees through applications that have embedded intelligence. Now, you can streamline all five aspects of the intelligent suite with content management solutions from SAP.

Customer Experience

Reinvent customer experience by integrating content across services, marketing, commerce, and sales operations.

Manufacturing and Supply Chain

Make it easier for customers and suppliers to collaborate and do business with your company by centralizing 24x7 access to up-to-date, critical information.

Digital Core (SAP S/4HANA®)

Reimagine simpler, more integrated business processes with comprehensive enterprise content management solutions from SAP.

People Engagement

Provide real-time access to relevant workforce information such as employee and contractor documents to help keep your people engaged and efficient.

Network and Spend Management

Access real-time invoice information directly in Ariba® Network, and take advantage of early-payment discounts while reducing processing costs.

Learn more:

Read
  • Customer story: UNIDO
  • Brochure: “Intelligent Content Management for the Intelligent Enterprise”
 
Download
 
View
 
< Back to Intelligent Enterprise

Customer Experience

Reinforce brand loyalty with every customer contact

Accessing and delivering the right content at the right time and in the right channel is critical to providing customers with immediate access to relevant information, up-sell and cross-sell offers, short wait times, differentiated service, and more. Equally important, customers need – and expect – consistency in information, branding, and messaging within and across channels. Enterprise content management solutions from SAP make this possible. Consider the following, for example.
The SAP® Document Presentment application by OpenText – deployed with the SAP Extended Enterprise Content Management (SAP Extended ECM) application by OpenText – provides personalized and targeted communications. It also puts complete customer data and communication history at the fingertips of service and sales representatives, partners, and suppliers.
The SAP Digital Asset Management solution by OpenText enables an omnichannel customer experience with a consistent brand and story that customers want to tell their customers at each point of interaction. It streamlines the marketing process for creating, using, and retiring digital assets.

Learn more:

Read
 
Watch
 
View
 
Explore
 
Download
 
Listen
< Back to Intelligent Enterprise

Manufacturing and Supply Chain

Synchronize with suppliers in real time

Build strong supplier relationships with a 360-degree view of all supplier information and make it available at your fingertips. With ECM solutions from SAP, you can capture all incoming supplier content – including invoices, purchase orders, delivery notes, and e-mails – and store it in a content repository. This repository includes a portal of active content and a secure archive for inactive historical content. You can also reduce the amount of time that procurement functions spend on error-prone information handoffs by establishing a single, comprehensive source-to-procure process that optimizes internal and external processes.

Learn more:

Read
  • Business transformation study: Centurion
  • Business transformation study: YPTO
 
Explore
 
Watch
 
< Back to Intelligent Enterprise

Digital Core
(SAP S/4HANA)

Connect all enterprise content across all intelligent suite applications

Just as the digital core is the data platform for the intelligent suite, SAP Extended ECM is the content platform for the digital core, enabling you to connect all enterprise content across all intelligent suite applications. For example, it enables you to:
Have a complete customer record that’s enhanced by the inclusion of customer e-mails, offers, quotes, contracts, and other unstructured information.
Create a 360-degree employee record by aggregating all HR documents such as compensation letters, certifications, licenses, I-9s, reviews, and more – and make them easily accessible from one central location.
Optimize financial processes with intelligent invoice management, which uses machine learning to capture invoices from various channels such as paper, e-mails, fax, EDI, and XML.
Retire costly legacy systems used for compliance by keeping track of all transactions with associated content, such as invoices, linked directly linked to the payments.
Archive data to reduce the size of databases and make applications run faster.

Run swiftly with a real-time, information-driven,
digital business framework

SAP
S/4HANA
Achieve Omnichannel
Customer Experience
Lower TCO
Reduce
Compliance Risk
Increase
Revenue
Increase Process
Efficiency
Increase
Productivity

Learn more:

Read
 
Download
 
Watch
 
Explore
< Back to Intelligent Enterprise

People Engagement

Maximize employee engagement, productivity, and job satisfaction

Empower your employees to be more productive and engaged. With the SAP SuccessFactors® Extended Enterprise Content Management application by OpenText, they can use their smartphones, tablets, and other devices to easily find, access, update, and share HR-related documents – all while meeting internal and industry standards for records management and security. At the same time, you can provide employees with simple, intuitive HR self-services that scale to any size workforce – for example, by deploying a secure HR portal powered by SAP SuccessFactors Extended ECM, which lets employees manage their own information.

Create and maintain a complete digital record of employees on premise or in the cloud

Enforce HR policies with online reviews and approvals and automatic records compliance

Speed and simplify the production, storage, and retrieval of paper and digital documentation

Enhance collaboration with digital workspaces that centralize project information

Accelerate business execution by speeding the delivery of information to employees

Eliminate time-consuming, paper-based employee processes

Learn more:

Explore
   
< Back to Intelligent Enterprise

Network and Spend Management

Enable hyperproductivity through automation

Automate routing, approval, and payment processes with your entire supplier and partner network using the SAP Invoice Management application by OpenText. The application speeds and simplifies accounts payable operations and provides timely access to critical accounts payable information.

Get real-time invoice payment information

Take advantage of early-payment discounts

Increase cash flow

Reduce invoice processing time and costs

Mitigate compliance risks

Learn more:

Read
  • Business transformation study: SRP
  • Business transformation study: NRG
 
Explore
< Back to Intelligent Enterprise

Harness the digital platform for data-driven intelligence and innovation

Using the digital platform, you can facilitate the collection, connection, and orchestration of data as well as the integration and extension of processes in our integrated applications. Now you can harness the power of the digital platform with content management solutions from SAP.
Content management
Manage content centrally across your organization.
Compliance and security
Safeguard your enterprise information.

Raise enterprise intelligence with enhanced content management

Exploit the power of centralized information across the enterprise

Deeply integrated with SAP S/4HANA® and SAP Business Suite software, SAP Extended ECM provides a 360-degree view of all information related to your business processes in SAP solutions. It centrally manages both enterprise data and content – structured and unstructured – in real time and in the context of business activities. In addition to supporting records and document management, the solution offers business workspaces for effective collaboration, document workflow, imaging, and document access or archiving capabilities.

Generate a 360-degree view of all information related to business processes in SAP solutions

Rely on DoD 5015.2– certified records management

Encourage and track collaboration in business work spaces

Learn more:

Download
 
Explore
 
Try

Unlock business value hidden in your digital content

13 22 37 40 54 56 60 63 65 66 67
68%
Return on investment5
18 Months

15.4

Months to pay back6
10 Months
5 Months
Day of purchase

US$4.4 million

Present value benefits
in three years7
5.–7. Total Economic Impact study, Forrester, 2017.

Bring intelligence to content compliance and security

Control and manage information assets with ease

An intelligent enterprise protects its valuable data by embedding compliance with the latest government and industry regulations in the digital platform. SAP Extended ECM helps you intelligently retain and archive personal information – or delete and destroy it – while supporting the data access and portability requirements of the General Data Protection Regulation (GDPR) and similar regional regulations. The central workspace stores all information and attachments related to each customer or employee so you can easily check for consistency if you make changes to personal information and data.

Deploy content management on premise or in the cloud

Rely on secure, compliant information governance

Manage metadata consistently across applications

Learn more:

Explore
 
Listen
US$
0 1
2 million
Typical savings over three years with smart content management8
8. Total Economic Impact study, Forrester, 2017
< Back to Intelligent Enterprise

Embed intelligence in applications and facilitate co-innovations

Make the most of analytic technologies

Use intelligent technologies to leverage your data to detect patterns, predict outcomes, and suggest actions. Now you can accelerate and optimize how you use these technologies with content management solutions from SAP
Digital twin support for IoT technologies
Capitalize on the Internet of Things (IOT) by working with digital twins.
Intelligent information extraction
Take advantage of machine learning for intelligent information extraction for invoice processing.

Harness digital twins
and machine learning

Boost enterprise visibility, cut costs, and get proactive

Opening doors to the world of intelligent technologies, SAP Extended ECM helps you design digital twins of your assets, which you can connect to the IoT and its electronics, applications, and sensors. This can help you raise enterprise visibility, slash operating costs, and institute a proactive maintenance strategy that helps reduce the number of accidental outages and decrease scheduled downtime. Integration of SAP Extended ECM with the SAP Asset Information Workbench application by Utopia lets you use predesigned workflows to link asset-related documents with the right asset master data.

Design digital twins of processes and services as input to machine learning algorithms

Pull together all sources of data on your assets, including the machines themselves

Capitalize on IoT technologies for assistance and feedback

Learn more:

Explore
 
Watch
0 1 2 3 4
5x
Lower maintenance and service costs with rigorous asset management9
9. SAP Performance Benchmarking.

Automate data capture
for lower costs and greater productivity

Do more with less with straight-through, touchless processing

Replace traditional multistep, multitouch invoice processing with an automated solution based on business rules. Kick off the process with intelligent information extraction. Most advanced document technologies use OCR and document analysis to automate the transfer of data from paper invoices or e-mail attachments to SAP software transactions. The SAP Information Extraction application by OpenText provides OCR support for SAP Invoice Management, allowing for straight-through processing without human intervention. With this option, you can capture and classify invoices and route them to the appropriate people and processes.

Automate the transfer of data from paper invoices or e-mail attachments to SAP software

Support straightthrough processing without human intervention

Capture and classify invoices

Learn more:

Read
  • Business transformation study: SRP
  • Business transformation study: NRG
 
Explore
 
Try
13 22 37 40 54 66 70 83 85 86 89
90%
Decrease in manual posting of invoices10
13 22 37 40 54 56 60 63 65 67 69
70%
Reduction in pending invoice backlog11
 
US$
0 1
2 million
Early-payment discounts captured12
10. SRP business transformation study.
11., 12. NRG business transformation study.