Improving customer, employee, product, and brand experiences requires intelligent operations. And SAP can help with intelligent content management solutions that run with the SAP® Extended Enterprise Content Management (SAP Extended ECM) application by OpenText, which covers everything from document and records management to information retrieval and collaboration by connecting e-mails, documents, and other content to core business processes. These solutions integrate unstructured content with your business processes so you can leverage intelligent technologies – including machine learning and automation – to gain a 360-degree view of information and run intelligent business processes that help you to deliver exceptional experiences for customers, workers, and beyond.

Here are just a few examples of how you can use SAP Extended ECM as the foundation for comprehensive intelligent content management that solves real business problems:

Just as Intelligent ERP is the data foundation for the intelligent suite, SAP Extended ECM is the content foundation for Intelligent ERP, enabling you to connect all enterprise content across all intelligent suite applications. For example, it enables you to:

Build strong supplier relationships with a 360-degree view of all supplier information and make it available at your fingertips. With ECM solutions from SAP, you can capture all incoming supplier content – including invoices, purchase orders, delivery notes, and e-mails – and store it in a content repository. This repository includes a portal of active content and a secure archive for inactive historical content. You can also reduce the amount of time that procurement functions spend on error-prone information handoffs by establishing a single, comprehensive source-to-procure process that optimizes internal and external processes.

An intelligent enterprise protects its valuable data by embedding compliance with the latest government and industry regulations in a digital platform. SAP Extended ECM helps you intelligently retain and archive personal information – or delete and destroy it – while supporting the data access and portability requirements of the General Data Protection Regulation (GDPR) and similar regional regulations. The central workspace stores all information and attachments related to each customer or employee so you can easily check for consistency if you make changes to personal information and data.

Opening doors to the world of intelligent technologies, SAP Extended ECM helps you design digital twins of your assets, which you can connect to the Internet of Things (IoT) and its electronics, applications, and sensors. This can help you raise enterprise visibility, slash operating costs, and institute a proactive maintenance strategy that helps reduce the number of accidental outages and decrease scheduled downtime. Integration of SAP Extended ECM with the SAP Asset Information Workbench application by Utopia lets you use predesigned workflows to link asset-related documents with the right asset master data.

With the SAP Invoice Management application by OpenText, you can automate routing, approval, and payment processes with your entire supplier and partner network. The application helps speed and simplify accounts payable operations and provides timely access to critical accounts payable information – for example, by replacing traditional multistep, multitouch invoice processing with automation that starts with intelligent information extraction. The SAP Information Capture Core application by OpenText provides OCR support for SAP Invoice Management, allowing for straight-through processing without human intervention. With this option, you can capture and classify invoices and route them to the appropriate people and processes.

Accessing and delivering the right content at the right time and in the right channel is critical to providing customers with immediate access to relevant information, up-sell and cross-sell offers, short wait times, differentiated service, and more. Equally important, customers need – and expect – consistency in information, branding, and messaging within and across channels. Enterprise content management solutions from SAP make this possible. Consider the following, for example.

Want to improve the employee experience? Help your employees be more productive and engaged with HR document management solutions from SAP. Now they can use their smartphones, tablets, and other devices to easily find, access, update, and share HRrelated documents – all while meeting internal and industry standards for records management and security. At the same time, with applications such as SAP SuccessFactors® Document Management Core by OpenText, you can provide employees with simplified, intuitive HR self-services that scale to any size workforce – for example, by deploying a secure HR portal that is integrated with the SAP SuccessFactors Extended ECM application by OpenText, which lets employees manage their own information.