The intelligent suite helps you automate your day-to-day business processes and better interact with your customers, suppliers, and employees through applications that have embedded intelligence. Now, you can streamline all five aspects of the intelligent suite with content management solutions from SAP.

Accessing and delivering the right content at the right time and in the right channel is critical to providing customers with immediate access to relevant information, up-sell and cross-sell offers, short wait times, differentiated service, and more. Equally important, customers need – and expect – consistency in information, branding, and messaging within and across channels. Enterprise content management solutions from SAP make this possible. Consider the following, for example.

Build strong supplier relationships with a 360-degree view of all supplier information and make it available at your fingertips. With ECM solutions from SAP, you can capture all incoming supplier content – including invoices, purchase orders, delivery notes, and e-mails – and store it in a content repository. This repository includes a portal of active content and a secure archive for inactive historical content. You can also reduce the amount of time that procurement functions spend on error-prone information handoffs by establishing a single, comprehensive source-to-procure process that optimizes internal and external processes.

Just as the digital core is the data platform for the intelligent suite, SAP Extended ECM is the content platform for the digital core, enabling you to connect all enterprise content across all intelligent suite applications. For example, it enables you to:

Empower your employees to be more productive and engaged. With the SAP SuccessFactors® Extended Enterprise Content Management application by OpenText, they can use their smartphones, tablets, and other devices to easily find, access, update, and share HR-related documents – all while meeting internal and industry standards for records management and security. At the same time, you can provide employees with simple, intuitive HR self-services that scale to any size workforce – for example, by deploying a secure HR portal powered by SAP SuccessFactors Extended ECM, which lets employees manage their own information.

Automate routing, approval, and payment processes with your entire supplier and partner network using the SAP Invoice Management application by OpenText. The application speeds and simplifies accounts payable operations and provides timely access to critical accounts payable information.

Using the digital platform, you can facilitate the collection, connection, and orchestration of data as well as the integration and extension of processes in our integrated applications. Now you can harness the power of the digital platform with content management solutions from SAP.

Deeply integrated with SAP S/4HANA® and SAP Business Suite software, SAP Extended ECM provides a 360-degree view of all information related to your business processes in SAP solutions. It centrally manages both enterprise data and content – structured and unstructured – in real time and in the context of business activities. In addition to supporting records and document management, the solution offers business workspaces for effective collaboration, document workflow, imaging, and document access or archiving capabilities.

An intelligent enterprise protects its valuable data by embedding compliance with the latest government and industry regulations in the digital platform. SAP Extended ECM helps you intelligently retain and archive personal information – or delete and destroy it – while supporting the data access and portability requirements of the General Data Protection Regulation (GDPR) and similar regional regulations. The central workspace stores all information and attachments related to each customer or employee so you can easily check for consistency if you make changes to personal information and data.

Use intelligent technologies to leverage your data to detect patterns, predict outcomes, and suggest actions. Now you can accelerate and optimize how you use these technologies with content management solutions from SAP

Opening doors to the world of intelligent technologies, SAP Extended ECM helps you design digital twins of your assets, which you can connect to the IoT and its electronics, applications, and sensors. This can help you raise enterprise visibility, slash operating costs, and institute a proactive maintenance strategy that helps reduce the number of accidental outages and decrease scheduled downtime. Integration of SAP Extended ECM with the SAP Asset Information Workbench application by Utopia lets you use predesigned workflows to link asset-related documents with the right asset master data.

Replace traditional multistep, multitouch invoice processing with an automated solution based on business rules. Kick off the process with intelligent information extraction. Most advanced document technologies use OCR and document analysis to automate the transfer of data from paper invoices or e-mail attachments to SAP software transactions. The SAP Information Extraction application by OpenText provides OCR support for SAP Invoice Management, allowing for straight-through processing without human intervention. With this option, you can capture and classify invoices and route them to the appropriate people and processes.