IT outsourcing operations services are increasingly important to SAP customers that want to ensure high-quality, sustainable, and cost-effective operation of their SAP solutions and SAP environments. To support this customer need, the trusted SAP-certified partners provide high-quality outsourcing operations services and support.
Our certified partners offer a full portfolio of outsourcing services for the wide range of SAP products with the following service types:
- Hosting services - Partners operate and maintain SAP applications and offer complete hosting packages tailored to the customer’s SAP product portfolio. Extensive technical SAP administration skills and experience are mandatory.
- Application management services (AMS) - Partners offer maintenance, daily operation, and ongoing functional support for SAP business applications. This can currently be applied for SAP Business Suite and SAP S/4HANA. Application management certification for SAP Leonardo is in a pilot phase.
- SAP HANA operations - Partners have received certification from SAP for their ability to deliver operations services for solutions powered by the SAP HANA in-memory computing platform with high quality operational standards
- Cloud operations - Cloud service offerings from providers certified by SAP encompass on-demand infrastructure and on-demand services for SAP products.
- Mobile operations - Partners have received certification from SAP for their ability to deliver mobile operations services for SAP mobile products with high quality operational standards.
- Infrastructure operations - Partners offer an infrastructure services portfolio tailored to SAP customers. No SAP operations services are included in the infrastructure services.
- Business process outsourcing (BPO) - Partners offer the full stack of business process outsourcing services based on SAP business applications.
To ensure ongoing high standards for the management of SAP solutions, certified providers undergo a rigorous assessment of their delivery and support capabilities every two years by SAP’s outsourcing partner certification group. Our partners are certified either locally or globally. The partners that work on a global scale offer their services in all regions – the Americas, Asia-Pacific, and EMEA – through an integrated global service delivery organization.
This guide gives you a complete overview of all our current SAP-certified partners operating in either specific geographic regions or globally. Blue highlighted entries contain an optional profile of the partner including information about the company’s skills, references, and service-focus areas. These profiles are listed more prominently. Global partners are preselected by default.
We hope you will enjoy reading the guide and find the information useful. If you have questions or would like further information, please have a look at our presentation or contact us at: SAPOutsourcingPartners@sap.com