Email Template for System-Generated Notifications

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Foundations / Best Practices / Global Patterns / Email Template for System-Generated Notifications

Intro

This agent-generated email template jump-starts communication to customers, partners, and other external contacts of relevant information from system-generated notifications.

This article links to the visual specifications for the template, and is only visible internally.

Email template for system-generated notifications

Email template Morning Horizon

When to Use

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dont
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Don’t use the agent-generated email template for internal company communications.

  • The template structures the content with mandatory, recommended, and optional sections. To adapt it to the business context, you can:

    • Adjust mandatory content slots
    • Adjust or omit optional ones
  • See the visual specification for details on color use, theme options, (theme-ability), and content placement within the grid (spacings).
  • Note that third-party usage of icons is restricted by Microsoft Outlook. Displayable icons can only be defined via upfront Base64 encoded format.

Anatomy

Some sections of the email template are mandatory and can be adjusted to fit the context. Others are optional and can be dropped or adjusted to best display relevant content.

Email template anatomy

  1. Modified shell (mandatory)
  2. Title / Object header (mandatory)
  3. Content text (recommended)
  4. Navigable cards (optional)
  5. Insights (optional)
  6. Table (optional)
  7. Content text and signature (recommended)
  8. Footer (mandatory)

Specifications

Mail Template (visual design)

Implementation

Joule Email Template

Note that third-party usage of icons is restricted by Microsoft Outlook. Displayable icons can only be defined via upfront Base64 encoded format.