Intro

When to Use

Use the message popover if:

• You want to display multiple messages to the user.
• You do not want to interrupt users while they are performing an action.
• Form fields are hidden when scrolling and issues may not be visible otherwise.

Do not use the message popover if:

• You need to interrupt the user. In this case, use a message box.
  (Typically, interrupting the user is only necessary for technical problems, such as network errors and connection issues.)
• You are using a small dialog. Showing a message popover would obscure important information, such as form fields that are in focus. In this case, rely on highlighting and inline messages to show issues with content fields. For more information, see Form Field Validation.

Components

Filter Bar

Initially, the filter bar shows all the different message types in the list (1).

Segmented buttons at the top of the message popover allow the user to filter the messages by type (error, warning, success, and information).

List (1)

Short Description (2)

A simple and helpful short message text. It’s the same message as the one attached to the UI control where the issue occurred.

Subtitle (3)

You can use the subtitle to give your message an identifier. If the message relates to a specific field, show the label of the field where the error occurred. Based on the subtitle, the user should be able to identify the corresponding UI control on the UI (for example, the input field in a form).

When issues are in a table, the subtitle area can contain the identifiers of the row and column containing the issue (see Messaging for Tables).

Section/Subsection (4)

Navigation to Message Details (6)

If message details are provided, the message popover automatically provides a chevron on the right-hand side for navigating to the message details page.

If the popover contains only one message that also has message details, the message details page is displayed by default (see Behavior and Interaction).

Aggregated Messages (7)

If you want to aggregate messages, you can use the counter property of each list item.

• The message popover only provides the counter property. The aggregation itself must be implemented by the app team.
• When 2 or more messages are aggregated, the message short text cannot be a link because there would be multiple targets.

Message Button

If there are messages to display, the message button indicates the most critical message status in the list (5).

For example, if the list contains error messages, the message button inherits the error icon and semantic color. If the most critical message in the list is a warning, the message button shows the warning icon and corresponding semantic color, and so on.

In addition, the button contains a count indicating the number of messages of the most critical type.

Message button types - Error, warning, success, information

If there are no messages to display, there is no message button. In this case, the footer toolbar contains only the “normal” actions for the task.

Message Details

The message details page shows:

1. Message short text
2. Message subtitle
3. More detailed message text to explain the issue and propose a solution
4. An optional link to more information, such as app documentation

Details page of the message popover

Messaging for Tables

Behavior and Interaction

When Does the Message Popover Open?

Form Field Validation

If one or more errors occur when the user fills out a form, the message button appears, indicating the message type of the most critical message. The message popover does not open automatically. For more information on the different validation points, see Form Field Validation.

Form field validation behavior

Finalizing Actions

If the user activates a finalizing action (such as Create, Save, or Submit), the message popover opens automatically to inform the user about the errors on the UI that need to be resolved first.

Message popover triggered by a finalizing 'Save' action

If the popover contains only one message that also has message details, the message details page is displayed by default.

Navigation to Message Details

If the message provides a long text from the back-end system, the user can navigate to the message details. There, the user will typically find more information and help.

Navigation to the Relevant Field

In-Page Navigation

The navigation link takes users directly to the field on the UI that triggered the message. The message popover is hidden and the page scrolls to the field, as required. The field can be in the visible area or somewhere else on the same page. The user can show the message popover at any time by clicking the button in the footer bar or using the keyboard command SHIFT+CTRL+M.

Navigation to the relevant field

Navigation to a Subobject or an External Application

Some errors are not visible on the page where the message popover is. They can be located on a subobject page (an item in a table, for instance).

In that case, the navigation link leads to the target page with focus on the affected field.

If possible, provide a breadcrumb navigation on the target page. Also, make sure that the back button of the shell bar returns to the page where the message popover was.

Responsiveness

Size S (Smartphone)

Top Tips

• Whenever possible, provide a navigation link from the message to the relevant field on the UI.
• Use the message subtitle to indicate the field label.
• In forms, also highlight the individual fields, and change their value state according to the type of message. For more information, see Form Field Validation.

Related Links